Mobile Associate – Retail Sales

in , Salt Lake City

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around T-Mobile products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with T-Mobile customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering T-Mobile customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you’ll do in your role:

Builds proficiency related to serving and selling to T-Mobile customers, while providing a world-class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep T-Mobile customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

  • How T-Mobile ever-expanding coverage stacks up in T-Mobile customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let T-Mobile customers live unlimited, feel the love, stay connected and go further.
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment

The experience you’ll bring:

  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
  • Competitive drive and proven ability to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Effective at balancing customer needs and performance goals.
  • 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You’ve seen what T-Mobile’re looking for and you’re up to the challenge. Here’s what T-Mobile can offer you in exchange for your world-class work:

  • Competitive base pay plus milestone bonuses
  • Benefits for part-time and full-time associates
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career!

Other Details

  1. Job Type Part Time
  2. Map Location 51 S Main St #139 84111
  3. Category Sales & Retail
  4. Posted 2 months ago
Interested?