Mobile Associate – Retail Sales

in Buena Park, California (CA)

At T-Mobile, T Mobile strongly encourages everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. T Mobile is an equal opportunity employer and welcomes everyone to the T Mobile team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let T Mobile know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and T Mobile is unable to respond to non-accommodation-related requests.

Mobile Associates (MA) works as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around T Mobile products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with T Mobile customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering T Mobile customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you’ll do in your role.

Builds proficiency related to serving and selling to T Mobile customers, while providing a world-class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep T Mobile customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
  • How T Mobile ever-expanding coverage stacks up in T Mobile customer’s neighborhoods, providing them with a lightning-fast LTE network
  • Why T-Mobile’s plans and services will let T-Mobile customers live unlimited, feel the love, stay connected and go further.
  • Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and hand off small business leads.
  • Support team initiatives and create an inclusive environment

The experience you’ll bring.

  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
  • Competitive drive and proven ability to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Effective at balancing customer needs and performance goals.
  • 6 months of customer service and/or sales experience, Retail environment preferred.

Here’s what T Mobile can offer you in exchange for your world-class work:

  • Competitive base pay plus milestone bonuses
  • Benefits for part-time and full-time associates
  • Medical, dental, and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career!

Other Details

  1. Salary Competitive
  2. Job Type Part Time
  3. Job Location 7540 Orangethorpe Ave, Buena Park, CA 90621
  4. Category Sales & Retail
  5. Posted 3 weeks ago
Interested?