Customer Service Advisor

in Dunfermline, Scotland

Proposed Interview Date: Telephone Testing - Week Commencing 6 June 2022 and Further Interview - Week Commencing 13 June 2022

Closing Date: Monday 23 May 2022

Contract Type: Temporary until 31 July 2023

Salary: FC4 £19,672.46 - £22,018.89

Working Pattern: 36 hours per week

Location: New City House, Dunfermline before changing to Bankhead, Glenrothes

Job Details:

The post is 36 hours per week (full time) with the working hours of Monday – Friday working 08:48 until 17:00.

You will earn a competitive salary of £19,672.46 – £22,018.89 and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail.

These roles are based within the Contact Centre, specifically handling calls on behalf of Health and Social Care and Children’s Services. This includes taking calls relating to Care at Home, Occupational Therapy, Adult and Child Protection, and Meals on Wheels/Community Alarms. This is a Customer Service based role and you will require to be customer-focused and provide excellent customer care whilst dealing with multiple call types including emergencies. You will be required to attempt to resolve customer inquiries, either routine or complex, at the first point of contact.

A link to the role profile is included below. You will find more information about the job and the type of person Fife Council is looking for.

The Person

You should have experience in providing excellent customer service and good communication skills which include written correspondence and telephone interactions. You should be able to use your initiative, and work independently and as part of a team. Experience in prioritizing your workload and managing your own time whilst having the ability to work under pressure. Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. Display a flexible attitude to work and change with a positive, proactive approach. You must have the ability to use multiple IT systems and have excellent administrative skills.

Other Details

  1. Salary £1,967,246 - £2,201,889 per annum
  2. Job Type Contractual
  3. Map Location 1 Edgar St Dunfermline KY12 7EP
  4. Category Customer Service
  5. Posted 1 month ago