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Service Level Manager

BirminghamFull Time
  • Competitive
  • Applications closing soon
    [?]This advert will close as soon as expected applications have been received.
  • Virgin Media
  • Computer & IT

Job details

The Service Level Manager will have responsibility for maintaining IT and Networks Service Catalogue, ensuring that, all services in operation and new services moving into transition are correctly recorded in the Service Catalogue, retired services are removed at the appropriate time. Maintaining catalogue items and that they are accurate and continue to serve the needs of those who use it. In addition the Service Level Manager will have responsibility for ensuring accuracy on Service Definitions working closely with a variety of Stakeholders to ensure any new services delivered have the correct SLA’s set-up and signed off.


  • For the ongoing management of the IT and Networks Service catalogue, ensuring all approvals are completed in a timely manner and annual reviews completed to maintain service accuracy.
  • For maintaining SLM SharePoint sites.
  • For defining and managing Service Definition structure
  • Driving quality management, ensuring that standard procedures are in place by documenting standard Service Level Management processes, policies, rules and guidelines
  • Being an Ambassador/Champion in ensuring the organization understands the value of data quality.
  • Maintain a Data Quality Framework of policies, processes, quality measures, information standards and requirements driven through the Operational Data Quality forum.
  • Monitor and ensure appropriate and agreed operational SLAs and KPIs are met and “fit for purpose” in order to ensure the correct measuring and continuous improvement of services delivery, driving quality management
  • Provide support to audit activities in order to support regulatory certification

Are you right for the role?

To be right for this role you will be able to demonstrate experience in some of the following-

  • Deep understanding of ITIL framework and processes
  • Proven experience of delivering to senior audiences but equally able to adapt style when required.
  • Strong written and verbal communication skills, ability to form strong business relationships across all functions
  • Ability to collaborate with various departments to achieve mutual success
  • Timeliness in all actions with quality consciousness towards services received and provided
  • Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
  • Demonstrates strong ability to work under pressure with multiple competing priorities.
  • Strong ability to work logically through a fault timeline.
  • Strong ability to create and maintain process adherence
Posted 2 weeks ago
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