Retail Assistant

in London, Greater London

Royal Academy of Arts Retail Assistants deliver a consistently warm, pleasant and seamless shopping experience, anticipating Royal Academy of Arts visitors ' every need from proactively suggesting merchandise that may be of interest to Royal Academy of Arts on-site cafes or exhibitions. You will be comfortable talking to visitors about Royal Academy of Arts products and ensuring the retail areas are looking presentable and maintaining the highest standards at all times. Working collaboratively with other Front of House teams providing exceptional customer service to Royal Academy of Arts visitors and members, including meeting and greeting and the management of queues, every visitor engagement will leave a lasting impression of the Royal Academy.

You will be a dynamic, customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do. An art or curatorial background is not essential to this role.

You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly, you will be passionate about contributing to the RA`s story.

This role of a Retail Assistant is focused on commitment to customer service and revenue generation. The RA Shops are a respected, well-loved and highly successful part of the RA visit; every Retail Assistant will work as part of the Visitor Management & Welcome delivering the retail offer; service and environments that reflect fully the ambitions and positioning of the RA.

Recognizing the importance of a consistently excellent welcome across all Front of House operations, the primary objective of this role is to provide frontline customer service and sales within an expert retail team, maximizing sales, and trading opportunities.


  • Demonstrating a positive presence within RA by being alert and aware of guests, displaying positive body language, presenting yourself to the highest standard and wearing your uniform to the agreed guidelines, demonstrating that you are approachable to other staff and guests.
  • Actively acknowledge and welcome visitors into the retail spaces. Engages with customers, communicating key messages, dealing with inquiries. Referring to Supervisors and colleagues for assistance and complaints if needed.
  • Feeds back customer comments to supervisors and colleagues. Attends and contributes Visitor Management & Welcome and Front of House team briefings and debrief sessions, when asked to do so.
  • Proactively engage with product information, provenance, and training materials. Use expertise and knowledge to engage with customers and make sales. Attend training sessions as required.
  • Understands and uses processes and systems for special order and art sales inquiries and referrals.
  • Understand and carry out daily operating procedures to a high standard, as specified by management, opening, and closing procedures, security, cleaning, and floor position rota.
  • Use stock organization, storage and visual merchandising guidelines and materials, as planned, and communicated by the Supervisor and VM and Stock Assistant for replenishment and ongoing upkeep of storage and displays.
  • Actively watch stock levels on shifts, replenishing in quiet moments, ensuring presentation maintained throughout shift. Reports any issues with product or breakages to Supervisors, Merchandisers.
  • Processes sales through the tills, reporting any issues to Supervisors. Reports any EANs or Barcodes that are not working properly to Supervisors, Merchandisers.
  • In the absence of a Manager or Supervisor or when delegated to do so, assumes responsibility for completing the End of Day Z reads.
  • Complies with RA’s Health and Safety policies and procedures. Reports any breaches or hazards to the Shops Managers or H&S Officer as appropriate.
  • Undertakes any other duty that may be reasonably allocated by the Senior Floor Manager, Retail  or another senior officer.


  • Genuinely interested and ethusiatic approach to the customer and customer conversion; sales, trading. Confident in customer approach and integration.
  • Entrepreneurial, commercial attitude. Understands principles of retail, the mission of RA and RA Retail, in terms of income generation.
  • Excellent sales skills, the experience of selling within a specialist, fast-paced and diverse commercial environment.
  • Has retail or commercial gallery experience, with demonstrable evidence of delivering excellent customer service. Specialist sales or product experience is highly desirable.
  • Experience in operating EPoS systems, including cash handling responsibilities.
  • Excellent knowledge and experience of providing premium customer service to a variety of customer types. Excellent non-verbal communication skills (body language).
  • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers, and managers verbally and in writing.
  • Seeks, listens, and takes account of guest views.
  • Strong interpersonal skills with competence in building and maintaining effective working relationships
  • Exemplary personal presentation skills.
  • Strong numeracy skills desirable.

Other Details

  1. Salary £10 an hour
  2. Job Type Part Time
  3. Job Location Burlington House, London W1J 0BD
  4. Category Customer Service,Sales & Retail
  5. Closing Date 14 April, 2021
  6. Posted Posted 6 days ago


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