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Phone Shop Manager

LondonFull Time
  • Competitive
  • 17, July 2020Expired
  • Management

Job details

You will lead and motivate your team to communicate with Tesco customers, offering expert sales advice and support to make sure that Tesco sells them the best deal that meets their requirements, delivers unbeatable value, great shopping experience, and earns their lifetime loyalty.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

  • You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team is clear on the role they play in improving the shopping experience based on customer feedback.
  • You will deliver a great shopping trip for customers every day, making sure your team is working effectively as per the Tesco operating model.
  • You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
  • You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
  • You will create the first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
  • You will lead the service culture in your department, always role modeling helpful and friendly service behaviors, and demonstrating your enthusiasm to do what is right for our customers.
  • You will actively control costs on your department and deliver your budgets, leading your team to minimize all aspects of waste and complete waste routines accurately.
  • You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
  • You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

You will need

  • You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
  • You will work shoulder to shoulder with your team, your Area Manager, and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
  • You will celebrate success with your team and have pride in their achievements, being a caring manager, and treating everyone with respect, helping your team to make the difference for customers and staff.

Behavioral Skills:

  • Interacting with People
    • Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
  • Customer Focus
    • Understanding the needs of internal or external customers and keeping them in mind when taking actions or making decisions.
  • Decision Making
    • Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, and the availability of necessary information.
  • Teamwork
    • Working co-operatively (rather than competitively) with others to achieve a common goal.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • A retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance – 5 x contractual pay
  • Share Schemes – Join ‘Buy As You Earn’ and ‘Save As You Earn’ after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
  • 10% increasing to 15% after every payday for a four-day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM-only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off the car, pet, and home insurance at Tesco Bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Uniform provided
Posted 1 month ago
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