Contact Centre Advisor

in Nuneaton, West Midlands

Holland and Barrett have exciting opportunities available for engaging individuals who are customer centric through and through to join our outstanding Customer Service Team; based in our thriving Nuneaton Contact Centre.

Job Responsibilities

  • Receiving and responding to customer interactions both online ad over the phone
  • Responding to enquiries proactively and promptly
  • Managing and resolving any complaints in a professional and considerate manner
  • Executing a consistent, positive customer experience
  • Working and positively contributing towards team KPIs
  • Energetic and enthusiastic attitude to achieving targets
  • Proactively acting as an ambassador for the Holland & Barrett brand, ensuring levels of customer service exceeds expectations

​​​​​Job Qualifications

  • Excellent communication skills: the ability to listen, coupled with fantastic verbal and written skills
  • Strong organisational skills, with the ability to effectively priortise where necessary
  • Engaging and motivated, with a ‘can do’ approach to your role
  • Able to work on own initiative as well a as part of a successful and thriving team
  • Good IT skills with knowledge of Microsoft Office
  • Flexible in your approach and willing to show initiative where necessary; no two queries will be the same!
  • Previous experience of working in a Call/Contact Centre or being in a hands on customer service environment is welcomed

Other Details

  1. Job Type Full Time
  2. Job Location 2 Market Pl, Nuneaton CV11 4EA
  3. Category Customer Service
  4. Posted Posted 1 week ago