Unemployment Insurance Technician

State of Alaska
$25 Per hour AK State of Alaska Department of Labor and Workforce Development, 11312 Kenai Spur Hwy STE 2, Kenai, AK 99611, United States Apply before 7/2/2024 5:00


The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for multiple
Unemployment Insurance Technician 1s located in Juneau!
No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 14.

Check out our video to see even more details about this position with the Department of Labor!

What You Will Be Doing:
You will be working in a claim center environment answering phone calls from the public to assist with their Unemployment Insurance (UI) claims and making benefit eligibility decisions. You will be provided up to 12 weeks of in-class paid training to help you acquire the knowledge and skills to process UI claims accurately, timely, and independently.

This is a permanent, full-time seasonal position. These positions are subject to leave without pay for a minimum of four (4) weeks in a calendar year and you will be provided with a definite date to return back to work; seasonal leave is typically during the summer months (May - September) to provide an opportunity to enjoy the long summer days.

Our Organization, Mission and Culture:
As an UI Technician 1, the work you complete would contribute to the UI program's mission with assisting Alaska’s unemployed workers with timely and accurate UI benefits. Please watch our quick recruitment video conducted by our staff for the UI culture one would experience:

The Benefits of Joining Our Team:
This position offers an entry into learning, understanding, and processing Alaska's UI program by independently working with unemployed Alaskans and employers. You would join a team of dedicated and hardworking professionals who play a crucial role in paying UI benefits timely and accurately.

Numerous career paths are offered, and we encourage advancement within the UI program.

We are committed to our employees’ wellness and recognizing the work life balance needs by supporting a hybrid teleworking environment for employees who meet UI eligibility performance standards. Positions within the State of Alaska offer paid leave accrual and holidays, a comprehensive retirement plan, competitive health, vision, and dental plan.

The Working Environment You Can Expect:
Daily work environment includes interacting telephonically with unemployed Alaskans and employers by taking, processing, and educating on UI claims.

Who We Are Looking For:
  • Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
  • Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and makes recommendations.
  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

To view the general description and example of duties for the position, please go to the following link:

Minimum Qualifications

One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.

Additional Required Information

Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

  • A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
  • A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
  • If selected for an interview, your interview will be followed by a written assessment activity of up to 30 minutes.
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNITIf you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:

Contact Information

Lacey Wheaton

Administrative Assistant 2

Phone: 907-931-3266

Fax: 907-931-6401