Telecommunications Network Analyst I/ii

Ventura County
Full Time 40) pounds with or without a reasonable accommodation; Ability to travel to conduct studies or troubleshoot throughout Ventura County; Ability to work long per week $46,176 - $85,718 Per year CA Ventura County Information, 800 S Victoria Ave, Ventura, CA 93009, United States
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Overview


What We Offer

 
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee with this position will also be eligible for the following:
 

  • A general salary increase (GSI) of 3.5% effective December 22, 2024.
  • Educational Incentive – An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, OR 5% for completion of a graduate degree.
  • Flexible Workweek – A compressed work schedule (e.g., 9/80 workweek) may be available for some positions.
  • Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
  • Vacation Leave Redemption - After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
  • Sick Leave – Full time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
  • Health Plans – You are afforded an annual flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
  • Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care expenses.
  • Pension Plan – Participation in County’s defined pension plan, which has reciprocity with CalPERS.
  • Holidays – 12 paid days per year which includes a scheduled floating holiday.
  • Additional Benefits – Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.

The Department
The Information Technology Services Department works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, radio/ voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.
 
The Position
Working within the Network Services Division, under general supervision (I), or under direction (II) the Telecommunications Network Analyst (TNA) coordinates development and maintenance of, and provides user support in, telecommunications network systems.
 
Distinguishing Characteristics
The Telecommunications Network Analyst I is the entry level classification in the series which will work in a limited capacity or as a trainee for the Network Analyst II. The classification requires general experience with telecommunications equipment and networks and is expected to complete assignments under guidance and supervision.
 
The Telecommunications Network Analyst II is the journey level classification in this series. The classification requires specific experience with telecommunications equipment and networks and is expected to complete assignments under minimum supervision.

The Ideal Candidate
The ideal candidate will have a minimum of three years’ experience working in a medium to large, converged network environment that includes Cisco VoIP Infrastructure, Cisco Unified Communications Manager, Unity Connection Voicemail, Unified Contact Center Express or Enterprise, MGCP/H323/SIP protocols. They will also have experience with call recording/monitoring platforms as well as telecommunication circuit provisioning. Cisco certification is highly desired.
 
AGENCY/DEPARTMENT: Information Technology Services Department / Network Services Division
 
Telecommunication Network Analysts I/II are represented by the Service Employees' International Union (SEIU) and are eligible for overtime compensation.
 
The eligible list established from this recruitment may be used to fill present and future Regular, Temporary, Fixed-term, Intermittent, or Extra Help vacancies for this position only. There are currently two (2) Regular, Full-time vacancy within the Information Technology Services Department.
 
TENTATIVE SCHEDULE
OPENING DATE: Thursday, May 2, 2024
CLOSING DATE:  Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.
 
 APPROXIMATE SALARIES
 Telecommunications Network Analyst I:  $22.20 - $ 31.11 per hour
 Telecommunications Network Analyst II: $ 29.28 - $ 41.21 per hour
 
NOTE: If appointed at the lower level, incumbent may be promoted to higher levels without further exam upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department. 

Examples Of Duties

Duties may include but are not limited to the following: 

  • Identifies telecommunications equipment and/or network components to evaluate performance of the network connectivity (i.e. telephone sets, terminals and applications);
  • Updates documentation to accurately reflect the current county-wide telecommunications network, and its capacity for growth;
  • Supports users' written requests for work, in the form of adds, moves, or changes to their network telecommunications environment;
  • Analyzes customer/voice related network problems and applies pre-defined solutions to correct system malfunctions;
  • Participates in work group meetings to remain current with agency requirements and county strategies;
  • Actively works through On the Job Training materials and peer-to-peer sessions to achieve proficiency in all areas of responsibility;
  • Responds to service requests, incidents and problems in a service management system accurately documenting labor hours and inventory for billing and performance monitoring;
  • Provides a high level of customer service to both internal and external partners;
  • Performs other related duties as required.
At the (II) level additional duties may include: 
  • Identifies telecommunications equipment, premise based or hosted solutions to aid in the evaluation of network performance and connectivity for systems such as: telephone sets, terminals, microwave systems, T1/T3 equipment, IP PBX systems, voice mail systems, call center applications, electronic faxing solutions etc.);
  • Develops the mechanisms for, and maintains an accurate base of, documentation reflecting the current county-wide telecommunications network, and its capacity for growth;
  • Provides reports on status of project completion through the use of IT Services standard systems;
  • Identifies, develops, implements & maintains centralized voice network management capabilities;
  • Conducts traffic analysis and capacity planning studies to optimize performance of voice related technologies;
  • Makes proactive recommendations for appropriate technologies supporting the users' long-term needs.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.
 
EDUCATION, TRAINING, AND EXPERIENCE
 
TNA I: Some telecommunications support experience which includes exposure to components of data and telephony networks, related equipment, design and engineering. 
 
The required knowledge, skills and abilities may also be obtained by completion of college level course work in Network Systems Administration, Communications Technology, or related subjects, and/or at least two (2) years of full-time experience at the Telecommunications Network Specialist I level or equivalent experience.
 
TNA II: Considerable telecommunications support experience which includes exposure to components of data and telephony networks, related equipment, design, engineering and working in a team environment coordinating work of other telecommunications technical resources.
 
The required knowledge, skills and abilities may also be obtained by completion of college level course work in Network Systems Administration, Communications Technology, or related subjects, and/or at least two years of full-time experience as a TN Analyst I or equivalent experience.

 NECESSARY SPECIAL REQUIREMENTS 

  • Ability to lift objects weighing up to forty (40) pounds with or without a reasonable accommodation; 
  • Ability to travel to conduct studies or troubleshoot throughout Ventura County; 
  • Ability to work long hours to resolve technical problems or meet project deadlines; 
  • Ability to work nights, weekends, and, holidays on an on-call basis;
  • Ability to work regularly scheduled standby shifts and overtime when needed;
  • Possession of or ability to obtain a valid Class C California Driver License by date of hire; 
  • Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire.  
Desired
  • Cisco certification;
  • Advanced practical knowledge utilizing Microsoft Office tools such as Visio, Excel, Word and Project;
  • Experience working with carrier bills and/or invoices;
  • Project management experience relating to Enterprise VoIP design and implementation. 

 KNOWLEDGE, SKILLS, & ABILITIES
 
 Working (I) to considerable (II) knowledge of: 
  • Principles of electronics;
  • Concepts and functions of state-of-the-art telecommunications networks;
  • Analytic approach to converged network design and support;
  • Laws, regulations, and policies governing telecommunications operations and procedures for the standardized implementation of converged networks.
Considerable Knowledge of (Level II Only):
  • Practices related to telecommunications systems design;
  • Functions of state-of-the-art telecommunications networks/component equipment;
  • Analytic techniques utilized in converged network design and support.
Demonstrated Skills to (Level I/II):
  • Identify and analyze operating problems and implement changes;
  • Understand and work with blueprints and other design documents;
  • Maintain accurate records of work performed;
  • Work with a variety of test equipment and tools;
  • Provide a high level of customer services.
Demonstrated Skills to (Level II Only):
  • Work with other telecommunications analysts using a variety of test equipment and tools;
  • Collect and analyze data and electronic test information to support converged networks.
Working (I) to comprehensive (II) ability to: 
  • Communicate effectively both verbally and in writing;
  • Establish and maintain cooperative relationships;
  • Demonstrate tact and diplomacy;
  • Research regulations and/or technical reference materials; 
  • Maintain confidentiality of information;
  • Recognize and respect limit of authority and responsibility.  
Comprehensive ability to (Level II Only): 
  • Integrate conceptual understanding of telecommunications design into development of solutions to system malfunctions;
  • Act in a lead capacity over other telecommunications technical resources;
  • Maintain accurate records of work performed. 
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