Treasury Customer Service Representative -e

State of Michigan
Full Time, Permanent $20 - $27 Per hour MI Treasury Department, STATE OF MICHIGAN OFFICE BUILDING, 350 Ottawa Ave NW, Grand Rapids, MI 49503, United States Apply before 5/15/2024 11:59
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Overview


Are you currently looking for a career helping others? Are you someone who has a strong work ethic, excels at providing outstanding customer service, is honest, dependable, and team-oriented? The Sales, Use and Withholding Tax Division within the Tax Administrative Services Bureau is looking for individuals with those attributes to add to their team.
 
The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence.  Extensive phone and computer work are required.
 
If you think that this Customer Service Representative position in the Sales, Use and Withholding Tax Division sounds like it could be a great fit for you, click the position description link to learn more about the job


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Required Education and Experience

Education
Educational level typically acquired through completion of high school.

Experience

Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Additional Requirements and Information

Please attach a cover letter and detailed resume to your application. 

This position is eligible for remote work up to five days per week.  The selected candidate must have a safe and appropriate designated workspace or workstation for performance of work.  A secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload is required. Please note that occasional onsite work will be required.

Work must be performed in the State of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

This position has a FTINPRINT sub-class code.  The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

View the job specification at:


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