Temporary Animal Services Representative

County of Riverside
Temporary $20 Per hour CA Riverside County Department of Animal Services, 6851 Van Buren Boulevard, Jurupa Valley, CA 92509, United States Apply before 6/25/2024 11:59
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Overview

ABOUT THE POSITION



The County of Riverside’s Temporary Assignment Program (TAP) seeks to fill a Temporary Animal Services Representative to support the Department of Animal Services shelter operations, rescue and enrichment programs.


**We are looking for candidates for the Desert, Jurupa Valley, and San Jacinto areas specifically at this time**

The ASR will work directly with rescue partners, facilitating the movement of animals within the shelter and/or coordinating transports to partners. The selected candidates will be responsible for maintaining open communication with rescue partners, networking animals through social media channels, including photos, short and long-form videos and live streams. Will lead the training and integration of the year-round volunteer program. This position will involve heavy customer interaction, in-person and/or on-phone. 


The ASR will perform a wide range of behavior and enrichment duties including evaluating the mental and physical needs of new rescue animals, behavioral observation, alerting veterinary team members to medical needs, organizing and monitoring playgroups, conducting adoption evaluations and/or consultations and processing euthanasia assessments. Responsibilities will also include maintaining detailed notes, logs and inventories of animals utilizing Chameleon software.

Highly competitive applicants will have a 

customer service background, compassion, empathy and a desire to work in public service; a

nimal care experience and/or college level veterinary courses

.


The Animal Services Representative is a journey level classification and reports to an appropriate supervisor or manager level class.
Meet the Team!

The Riverside County

  has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity.  The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.  The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.


TAP Benefits: 


EXAMPLES OF ESSENTIAL DUTIES


• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.


• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing. 


• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system. 


• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports. 


• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions. 


• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.


• Maintain animal service documents using the Chameleon system.

• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.

MINIMUM QUALIFICATIONS

Education

Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience

Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Customer service experience providing a variety of animal-related services including licensing, adoptions, clinic programs, rescues, or other related animal programs/ services is preferred.


Other Requirements

Possession of a valid California Driver’s License; independent body mobility to stand and move up to four hours daily, perform lifting, carrying, pushing or pulling up to 50 pounds in weight with or without reasonable accommodation


Knowledge Of

The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.


Ability To

Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.

GENERAL APPLICATION INFORMATION:

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, . A pre-employment physical examination and background check may be required.

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