Senior Victim Services Coordinator

County of San Diego
1.40 per per week $63,003 - $76,564 Per year CA City of San Diego Financial Management, Civic Ctr Wy, San Diego, CA 92101, United States Apply before 6/10/2024 11:59



See NOTE(S) below for future wage increases and/or additional compensation opportunities. 

The Senior Victim Services Coordinator position will be responsible for day-to-day services provided to Your Safe Place - A Family Justice Center (YSP) clients; will report directly to the YSP Director of Program Development; and will attend, present at, and represent the YSP at community outreach events and organizational meetings.
Senior Victim Services Coordinator positions conduct client intakes, answer calls from the public, assist with development and management of YSP intake, client database and referral processes; provide crisis intervention, crisis management and direct service referrals; develop individualized safety plans and conduct comprehensive needs and danger assessments; oversee email filings of restraining orders and manage related tasks; manage and maintain confidential victim and volunteer records and information; assist in the supervision, training and evaluation of Victim Services Coordinators, volunteers and interns; act as confidential advocate for domestic violence, sexual assault and sex trafficking victims during forensic examinations, contact with prosecutors, law enforcement, the courts and other related agencies; may accompany victims and witnesses testifying in court proceedings and provide overall support to victims and Victim Services Coordinator team; identify and assist with volunteer opportunities; create and maintain YSP volunteer manual, training requirements and volunteer database; assist with proper screening and selection of volunteers; coordinate and facilitate new staff and volunteer trainings; provide outreach, education materials and presentations to various community groups, schools and other organizations; attend community partner, city, county and stakeholder/advisory board meetings as the YSP liaison; research and identify resources for clients and create and maintain an YSP resource guide; manage client and volunteer statistical data and annual reporting; oversee select volunteer activities; and perform other duties as assigned.

  • Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increases:

4% effective 7/1/24 

2% effective 1/1/25 

5% effective 7/1/25  

  • Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
  • Victim Services Coordinator positions may require Spanish bilingual communication skills for which an additional $1.40 per hour may be paid.  


You must meet the following requirements on the date you apply, unless otherwise indicated.


: Bachelor's Degree in Social Services, Criminal Justice, Health Services, Psychology, Sociology, Criminology-Victimology, Women & Gender Studies, or a closely related field.


  • Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.


: One year of full-time experience performing crisis intervention for individuals involved in violent, traumatic, or sensitive situations.  Qualifying experience must include ONE of the following:

  1. Screening, evaluating, or identifying individual’s needs.
  2. Providing appropriate assistance or referral.


  • City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.


: A valid California Class C Driver License is required at the time of hire.



  • Bilingual communication skills.
  • Experience supervising subordinates responsible for programs/services.
  • Experience providing confidential advocacy to crime victims.
  • Licensed domestic violence and/or sexual assault advocate.
  • Experience providing walk-in services and remote services to members of the public.
  • Experience maintaining confidentiality and providing excellent customer service to a large volume of individuals seeking assistance related to domestic violence, elder abuse, family abuse, sexual abuse, and sex trafficking.
  • Strong interpersonal leadership skills, with the ability to successfully interact with various community members, both inside and outside the City structure.
  • Ability to think creatively and strategically.
  • Ability to work both independently and as part of a team in a fast-paced, high-pressure environment with constricted time constraints, while  exercising excellent judgment, initiative, and trauma-informed care.
  • Ability to adjust to dynamic situations and implement innovative approaches to problem solving.
  • Ability to proactively identify organizational and client needs and solutions.



  • Proof of degree/transcripts, if utilized to meet the minimum requirements.
  • For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application.  If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101.  Include your name and the title of the position for which you are applying.


Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system.  If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next one year. For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.


PRE-EMPLOYMENT REQUIREMENTS: Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.

Rev. 2 – May 24, 2024 (New Recruitment Date)