Ruhs Performance & Service Excellence Program Administrator

County of Riverside
$109,986 - $174,637 Per year CA 26520 Cactus Ave, Moreno Valley, CA 92555, United States Apply before 6/23/2024 11:59



The County of Riverside's Hospital Clinic Administration at at Riverside University Health System's Medical Center seeks a RUHS Performance & Service Excellence Program Administrator to join our team in Moreno Valley.

This position will oversee the development and interpretation of performance data, ensuring accuracy and reliability for internal and external reporting. They will lead quality improvement initiatives and collaborate with senior leadership to define and prioritize performance indicators for enhancing quality outcomes. Regulatory compliance oversight at the Community Health Center, including peer reviews and incident reporting, will be a key responsibility. They will provide executive-level reporting on incentive programs, offering strategic planning and recommendations. Serving as a subject matter expert, they will stay updated on regulatory practices and manage deliverables for incentive programs. Additionally, they will lead efforts in annual performance planning, oversee educational materials, and enhance data analytics capabilities for actionable insights.

Desired Qualifications:
  • Extensive experience in overseeing Quality Assurance Programs and Performance Improvement Plans (PIPs) in community-based healthcare settings.
  • Proven track record in utilization management, case coordination, and reporting within Care Management settings.
  • Strong leadership skills demonstrated through effective management of multidisciplinary teams and committees focused on quality management and performance improvement.
9/80 - Day Shift

Meet the Team!


• Coordinate, monitor and review the activities and staff of assigned healthcare performance improvement, patient safety, quality of patient care, and service delivery programs to assure effective and efficient operation.

• Develop, organize, implement, and monitor Performance Improvement (PI) initiatives to achieve safe and excellent healthcare quality and operational outcomes at RUHS; employ and utilize performance improvement methodology, tools and techniques to streamline healthcare processes and delivery systems.

• Provide leadership and expertise in the development and implementation of quality improvement, patient safety and reliability strategies and programs within RUHS; assign clear authority and accountability for quality, performance improvement and service excellence efforts; obtain and allocate resources, including staffing.

• Collaborate with the senior leadership, nursing, ancillary services, ambulatory, and other key stakeholders to develop, implement and sustain policies/procedures and workflow system to improve patient outcomes, patient satisfaction, patient safety, and performance and service excellence measures and programs.

• Collaborate with senior leadership to develop, identify and define performance indicators and set priorities regarding areas for improvement related to quality and delivery systems of care, patient safety and reliability of data tracking these measures.

• Integrate healthcare performance and quality of care objectives and activities into RUHS culture through marketing and promotion.

• Assist in the development of objectives and policies pertinent to healthcare performance and delivery improvement; assist assigned department supervisors in the establishment of budgets and monitor expenditures against the budget.

• Maintain competence and knowledge of Joint Commission and federal and state regulatory standards related to quality and delivery of healthcare and patient safety; ensure that the RUHS leadership is updated with trends in healthcare quality standards; lead and coordinate the preparation for accreditation and regulatory compliance surveys.

• Select, assign, evaluate, and direct the work of subordinates; review employee progress and efficiency reports; assist in the selection and evaluation of supervisors and staff.

• Consult with assigned department leaders/representatives to evaluate services and implement changes in departmental operations if necessary; create and revise department policies and practices to align with department goals related to patient safety, quality of care and other performance measures.

• Perform special studies as assigned by executive leader; assume total responsibility for assigned special projects; provide periodic reports on status of projects to the Medical Center Chief Operating Officer.

• Attend, participate in and conduct staff meetings, committee meetings and conferences; may represent RUHS at meetings and conferences with County and other officials; prepare correspondence and reports as required.


Education: Graduation from an accredited college or university with a master's degree, preferably with a major in hospital, health, business or public administration, public health, behavioral science, management, nursing, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education based on one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)


Experience: Three years of hospital or healthcare administration experience in an acute care hospital or large health system. (Five years of experience managing healthcare performance improvement projects preferred.)

Certification: Lean Six Sigma certification in healthcare or Certified Professional in Healthcare Quality certification is preferred. 


Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, . A pre-employment physical examination and background check may be required.