Recreation: Care Manager

City of Sunnyvale
25) per week $33 - $46 Per hour CA Sunnyvale Public Library, 665 W Olive Ave, Sunnyvale, CA 94086, United States


(Case Manager Job Code: 9584

Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30). 

The City of Sunnyvale is seeking a Care Manager (Level 2-5) to perform professional social work with older adults and/or families to obtain health, financial, and social services to provide assessments,  develop and implement case management plans, and perform related duties as required. This position reports to the Recreation Services Manager and receives occasional instruction or assistance as new or unusual situations arise and are fully aware of operating procedures and policies within the department.

What is the Senior Center Care Management Program?
A care management program prepares individualized care plans and manages the coordination, procurement, and monitoring of services. In addition, the program provides professional Care Managers to advocate and support older adults (seniors) in their efforts to maintain independence, age successfully, and age with dignity.

Essential Job Functions

May include, but are not limited to, the following:

  • Support seniors’ welfare by connecting them and their families to services and resources available from nonprofits and privately funded organizations; 
  • Provide a comprehensive assessment of culturally diverse clients to collect functional, environmental, psychosocial, economic, and health status to determine their needs and create a cost effective care plan; 
  • Conduct in-office or in-home visits;
  • Provide comprehensive information and referral services; 
  • Provide comprehensive assessment to collect (psycho-social, functional, health, financial, and housing) care planning, service arrangement, and care monitoring;
  • Prepare and present training programs and workshops; 
  • Develop support systems to meet client needs by identifying and coordinating a variety of available services;
  • Intermittently interpret and explain simple or complex laws and regulations and elder service programs to clients and the general public;
  • Organize and accomplish all tasks related to assessing the client, developing the care plan, implementing the service plan, conduct follow up, and monitoring of the plan. Maintain a professional relationship with each client;
  • Maintain accurate records and documents. Maintain professional charting and documentation of client progress in a timely fashion. Prepare written reports for City and cooperating agencies. Carry a caseload of 30-45;
  • The position requires good time management skills, organization, oral and written communication skills, and basic computer skills. The ability to work with diverse populations is needed; fluency in a second language is a plus. Familiarity with social services and community resources for older adults is needed;
  • Analyze situations and determine proper course of action by making decisions and utilizing independent judgment, problem solve to assess needs of clients, observe seniors for assessment purposes, and explain regulations and findings to clients and families;
  • Serve as an advocate and a community resource. Process referrals and consults to and from community sources and other Care Managers. Develop and coordinate promotional information for seminars and social service programs; 
  • Work with various cultural and ethnic groups in a tactful and effective manner; obtain information through questioning; establish and maintain effective casework relationships with clients;
  • Professional Development: Participate in workshops, seminars, and meetings which help increase understanding and growth in Care Management (continuing education);
  • Assist in the recruitment, training, supervision, and support of volunteers and part-time staff;
  • Function as a member of the Senior Center staff team. Participate in meetings and related activities as required. Ensure compliance with City policies and procedures;
  • Provide on-going communication with the Recreation Services Manager regarding significant occurrences, problems, or potential problems affecting clients or staff;
  • Establish and maintain knowledge of community resources. Establish a rapport with community agencies and representatives.   
Position requires regular sitting, standing, walking, reaching, kneeling, bending, squatting, and stooping in the performance of activities. The position also requires grasping, repetitive hand movement, and fine coordination. Additionally, the position requires near and far vision in reading reports and work-related documents and using a computer. Acute hearing is required when providing personal customer service. The need to lift, drag and push, pull objects weighing up to 10 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Minimum Qualifications

The minimum qualifications for education and experience can be met in the following way:

Care Manager Level 1:

  • Must be at least 18 years old.
  • High School Diploma, GED or equivalent;
  • Possession of or able to obtain a valid CPR and First Aid certification (course may be taken after hire);
  • College/University student enrolled in an accredited program in Social Work, Gerontology, Psychology, Sociology, Counseling, Rehabilitation or other related field;
  • Able to use a computer, calculator, telephone, and photocopy machine;
  • Communicate clearly and concisely, both orally and in writing;
  • Establish and maintain effective working relationships with those contacted in the course of work.
Knowledge of:
  • Principles and practices of social work as applied to senior populations; 
  • Principles and techniques of interviewing, mental health, diagnostic assessment, and a variety of counseling methods; 
  • Medical, psychological, educational, social service, legal, and community resources; 
  • Local, state, and national social service programs for older adults including but not limited to: Medicare, Medi-Cal, Social Security, State Disability Insurance, Supplemental Security Income, Housing Assistance Programs, Immigration & Naturalization Services, US Citizenship Procedures, Food Programs, Low-Income Assistance Programs, In Home Supportive Services, and Transportation Services;
  • Signs and symptoms of mental illness and diseases which cause memory loss; understand cultural influences on behavior; identify need for services; analyze and assess elders and caregivers by active listening and direct observation.
  • Family dynamics and human behavior related to the aging process; 
  • Cultural influences on behavior in a multicultural community;
  • Laws and regulations regarding elder abuse and functions of public assistance and social service systems.
Care Managers Level 2-3:
The above, plus
  • A Bachelor’s Degree in Social Work, Gerontology, Psychology, Sociology, Counseling, Rehabilitation or other related field; 
  • Two (2) years of Care Management experience will be considered.
  • A Master’s Degree in Social Work, Gerontology, Psychology, Sociology, Counseling, Rehabilitation or other related field; 
  • One (1) year of Care Management experience with the older adult population.
Care Managers Level 4-5:
The above, plus
  • A Bachelor’s Degree in Social Work, Gerontology, Psychology, Sociology, Counseling, Rehabilitation or other related field; 
  • Four (4) years of Care Management experience will be considered.
  • A Master’s Degree in Social Work, Gerontology, Psychology, Sociology, Counseling, Rehabilitation or other related field; 
  • Two (2) year of Care Management experience with the older adult population.


Possession at time of hire and continued maintenance of a valid California Class C Drivers' License and a safe driving record.

  • Bilingual in Spanish, Mandarin or Farsi. 

Application and Selection Process

If you are interested in this opportunity, please submit a completed application and responses to the supplemental questions to the Department of Human Resources.

City application forms, completed in full and responses to the supplemental questions are required. Candidates are asked to fully describe any training, education, experience and/or skills relevant to this position. Resumes are not accepted in lieu of the application, please do not indicate "see resume." Applications may be submitted online through the City's employment page; go to, Search: Jobs. Late or incomplete applications will also not be accepted. Please submit application materials as soon as possible to be considered for this position as this job posting may close without notice.

Applications competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidate applications will be forwarded to the hiring department for review. Application materials will be evaluated for job-related skills, experience and education.Qualified applicants will be invited to participate in an interview.

Applications are reviewed on an ongoing basis and information regarding next steps in the recruitment process will be sent via email. Please check your email regularly for status updates. You may contact Faye Brand, HR Technician at:  or 408-730-3015 for recruitment updates.    

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly- hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

Any successful candidate selected by the hiring department will be required to submit proof of education (original copy of the diploma or college/university transcripts). Documents may be attached to the online application or emailed to 

A valid California Class C driver's licenseand a safe driving record is required for this position at the time of appointment. Should you move forward to be hired for this position, you will be required to turn in a current copy of your DMV driving record.

For more information regarding this employment opportunity, contact Trenton Hill, Recreation Manager, at 408-730-7378 or by email to .For information relating to the application process contact Faye Brand, Human Resources Technician at 408-730-3015 or email: .The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.