Program Manager I

County of Santa Clara
Full Time $115,560 - $140,522 Per year CA Santa Clara County Property Management, 2310 N First St # 200, San Jose, CA 95131, United States Apply before 5/20/2024 11:59


Under general direction, to plan, organize, direct and control the activities and/or staff of a County program.

This Program Manager I position reports to the Director of Risk Management and will assist in the administration of the County’s liability and property risk management programs. Duties will include preparing historical liability and property loss reports and performing analysis on the frequency and severity of losses, as well as providing assistance in developing strategies for the protection of County assets. This Program Manager I will also develop, plan, implement, administer, evaluate, and modify County-wide liability loss prevention programs, such as the driver training program and the Emergency Response Team (ERT) program; duties include coordinating and managing the work of consultants, service providers, and interfacing with other partners to ensure successful performance of these programs. Additionally, the ideal candidate possesses knowledge of general processes and terminology used in liability and property claims management.
As this is a specialized recruitment, in addition to the Employment Standards, candidates must also have experience in at least two (2) of the following competency areas:

  • Compiling historical liability loss data (including but not limited to general liability, automobile liability, medical malpractice, and/or cyber liability) typically associated with public sector entities for frequency and severity analysis.
  • Coordinating and supporting public sector entity liability loss prevention programs in a lead or supervisory capacity. 
  • Liability claims management information systems.

COVID-19 Risk Tier – Lower Risk

Typical Tasks

  • Plans, organizes and directs a County program that provides direct service to the public or other agencies;
  • Determines program objectives in light of established goals;
  • Develops strategies to achieve objectives;
  • Establishes program priorities;
  • Formulates and implements policies, plans and procedures for carrying out functions of the program;
  • Defines personnel resource needs and allocates them as required to reach program objectives;
  • Selects and hires staff and ensures the orientation, training and development of program staff;
  • Directs and evaluates the work of subordinate staff;
  • Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
  • Determines budgetary requirements to maintain the program;
  • Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
  • Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and/or contracts;
  • Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
  • Maintain liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
  • Prepares reports and correspondence;
  • Keeps abreast of new trends and developments related to the program's activities;
  • Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
  • May prepare and make presentations to staff, boards, commissions, and external groups;
  • May provide ongoing statistical reports;
  • May be assigned as a Disaster Service Worker, as required;
  • And performs related duties as required.

Employment Standards

Sufficient, education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities.
Training and Experience Note: The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree. Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.


Four (4) years of analytical, administrative, lead, supervisory or management experience which includes duties interpreting rules and regulations, gathering data and formulating recommendations, and report writing; one (1) year of which must be at the journey level. 
A Master's Degree can substitute for one (1) year of the required experience.
Special Requirements
Specialized program knowledge may be required in addition to the generalized administrative/supervisory experience when it can be demonstrated that:
  1. it is an absolute necessity for the successful operation of the program;
  2. that the Program Manager will be held accountable for this specialized knowledge; and
  3. that subordinate program staff will not be able to provide the subject matter expertise that is required. 

Note: The knowledge, skills and abilities listed below indicate the common aspects of the three levels of the Program Manager Series. However, for recruitment purposes, a potential candidate will be rated on ability to perform at a specific level as outlined in the allocation factors. In appraising experience, more weight will be given to the breadth rather than depth of pertinent experience and the evidence of the candidate's ability to assume and fulfill the responsibilities of the position at a designated level.
Some positions may require Live Scan screening as part of the background check process.
Knowledge of:
  • Program development and evaluation;
  • Techniques of organizing and motivating groups;
  • Personnel management techniques;
  • Methods of administrative problem solving;
  • Principles of organization and administrative, fiscal and program management; principles of employee supervision, training and development;
  • Community and agency consultation methods and procedures;
  • Computer applications, including but not limited to: word processing, spreadsheets, data base management software, presentation and electronic mail software.
Ability to:
  • Plan, organize, control and evaluate a public service program;
  • Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
  • Plan and assign workloads clearly and effectively;
  • Train, develop and motivate staff;
  • Deal effectively with a variety of government and community officials;
  • Speak effectively in public;
  • Integrate the activities of a program to attain program goals;
  • Prepare and review reports;
  • Develop and recommend effective courses of action;
  • Develop and effectively utilize all available resources;
  • Establish and maintain program's objectives, priorities and policies;
  • Consult with and advise top administrator on the activities and status of the program;
  • Develop short and long range budget plans that accurately reflect program needs. May require the ability to apply the tools of a specialty subject area.