Permit Assistance Technician I

Thurston County
Full Time $3,915 - $5,208 Per month WA Thurston County Budget Development, 2000 Lakeridge Dr SW, Olympia, WA 98502, United States
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Overview

 is a fast-paced work environment dedicated to accountability, consistency, and transparency.

 
The Community Planning and Economic Development (CPED) department is seeking a highly motivated to join our 
 in the Building Development Center (BDC). The BDC provides front line service to citizens with property development questions and development permits. The BDC is three separate county departments including Development Review Division of the Public Works Department and Environmental Health Division of the Public Health and Social Services Department.


The Permit Assistance Technician I reports to the Building Development Center supervisor and serves as a primary customer service representative for CPED.
 
 Essential functions may include, but are not limited to, the following:

  • Provides frontline customer service to citizens visiting the Building Development Center, by email and by telephone.
  • Provides general permitting information, distributes applications to citizens, and explains routine regulations using established codes and processes.
  • Provides information to the public on development related requirements and regulations.
  • Utilizes the permit tracking database to obtain permitting information and provide status of projects.
  • Researches questions and complaints and works with departments involved to identify solutions.
  • Communicates both verbally and in writing while maintaining respectful working relationships with other team members, departments, contractors, and the public.
  • Computes and receives appropriate fees using a permit database (cash, check, or charge).
  • Processes and issues minor over the counter permits.

For a full description of all essential functions, including desired skills, please see the  class specification.

The work of a Permit Technician I in Development Services directly impacts the everyday lives of our residents. We are seeking a candidate who will bring a positive attitude and excellent customer services skills to serve the citizens of Thurston County. Community Planning and Economic Development strives for continuous development of process improvements to better serve our citizens and values team members who look for ways we can improve.
 
You will be joining a dedicated team:
The Development Services Division serves the County's every day permitting needs for planning, building, code compliance and more. The team includes members with expertise in land use and development, wetlands, prairie habitat, public engagement, building construction, and more.
  
Why CPED is a great department:

The team members of Community Planning and Economic Development make it a wonderful place to work and effect change. CPED is a department of highly motivated professionals working for the citizens of Thurston County, and planning for its future. CPED is working to preserve history, ensure buildings are safe and energy efficient, plan for our future to ensure development is consistent with projected growth, and to preserve the County’s rural character, natural areas, and open spaces.
  
Why you'll love it here:

You'll enjoy a high quality of life here. Thurston County is located at the south end of the Puget Sound roughly halfway between Seattle and Portland, and less than a two-hour drive to the coast, temperate rainforest, mountains, urban city, or farmlands. With year-round art festivals, parades, theater shows, concerts, and community events, Thurston County and its cities have something to offer for everyone. Locals enjoy hiking, kayaking, biking, fishing, walking on dedicated trails, and eating great locally raised and grown food.
 
As the state capital, Thurston County is home to a unique blend of industries, including state government, health care, retail, military, education, construction, farming, fishing, and logging. You will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, comprehensive health care and dental/vision care for you and your family, as well as generous leave programs.
 
The County boasts some of the best schools in the nation and the renowned "Hands On Children's Museum." Our innovative schools are highly rated. Thurston County is also home South Puget Sound Community College and two universities The Evergreen State College and Saint Martin's University.
 
Discover more about life in Thurston County at 
.

Qualifications

  • High School Diploma or GED.
  • Two years of work in an office environment, including experience providing detailed information and assistance to the general public.
  • Ability to utilize the personal computer and related software packages to perform word processing, information retrieval, and tracking.

Desired Skills

  • Previous customer service work experience and techniques.
  • Ability to work independently.
  • Ability to use Microsoft Office products such as Outlook, Word, and Excel.
  • Previous experience using a computer database is desired.
  • Ability to read maps and use the County’s map interface.
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