Print And Mail Program Manager

State of Washington
Full Time, Permanent $121,640 - $138,360 Per year WA 1500 Jefferson St SE, Olympia, WA 98501, United States Apply before 6/24/2024 11:59


The essential responsibilities of this position include:

  • Providing effective, efficient, and accountable expert-level business development strategies and solutions for statewide printing and mailing activities and is the highest profile position for customer issue resolution related to DES print and mail operations
  • Provides direct management of Printing & Imaging and Consolidated Mail Services to ensure programs are aligned with the business mission and operate on a positive net income basis
  • Develops integration strategies for print and mail services that are duplicative or may result in synergies that benefit the State of Washington
  • Develops relevant competitive practices within each line of business, while striving to stay apprised of industry standards
  • Responsible for developing and implementing growth opportunities between Printing & Imaging and Consolidated Mail Services, while creating long-term value for DES and its customers
  • Develops and implements policy, standards, guidelines, and best practices related to print and mail
  • Works collaboratively with the Assistant Director and Deputy Assistant Director in the development of business plans, long term strategies and customer service strategies. Research industry wide strategies for new and evolving technologies and processes. Facilitates the coordination of agency resources to implement business plan initiatives and customer service strategies
  • Works collaboratively with the Assistant Director and Deputy Assistant Director to develop biennial budgets for Printing and Imaging and Consolidated Mail Services. Development of appropriate rate strategies to ensure programs are providing value and maintaining cost recovery
  • Monitors the operations’ biennial budgets and expenditures and makes changes when necessary; proactively seek efficiencies and cost savings in all aspects of operations. Ensures rates are competitive to private sector
  • Assures appropriate and optimum use of the organization's resources and enhances the effectiveness of employees through timely appraisal and professional development opportunities; guide, mentor, and develop managers and line staff for success; ensure that employees’ workloads are reasonable, employees are properly trained and supported, employees accomplish assigned tasks in a timely manner, and excellent employee job performance is recognized and acknowledged
  • Ensures Printing and Imaging and Consolidated Mail Services are in compliance with the Hazard Communication Program
  • Provides expert level consultation services, to customers, for each line of business
  • Set goals, provide direction, and maintain the quality control, continuous improvement, and customer service focus of the operation; maintain the highest standards of personal, professional, and ethical conduct
  • Provides effective communications throughout the organization and establishes and maintains excellent internal and external communications and working relationships


  • Bachelor's degree from an accredited college or university whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) with major course work in business management, public administration, or a closely related field
  • Five years of management experience that includes, assigning and directing work, setting expectations, preparing work schedules, setting performance objectives, conducting performance reviews, and developing performance expectations for individual employees
  • Demonstrated ability to manage budgets and financial plans – have a clear understanding of profit and loss statements
  • Knowledge of business planning, strategic plan development, stakeholder facilitation, coaching, knowledge, and experience working on major project teams
  • Knowledge in print and/or mail operations environment
**Additional qualifying experience may substitute, year for year, for educational requirements**

Incumbents to this position must possess and demonstrate the following DEI competencies:
  • Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
  • Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
  • Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
  • Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
  • Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization
Incumbents in this supervisory role are required to demonstrate the following Washington State Enterprise Leadership Competencies related to equity, inclusion, and anti-racism that can be found by clicking this . 

Preferred/Desired Qualifications
  • Familiarity in production printing environment using queue management system/tools/applications such Solimar/SPDE and PrismaPro
  • Knowledge in the use of Management Information Systems such as Monarch
  • Knowledge in the use of mainframe terminals
  • Experience in QWS3270, TSO, EOM, and CA7
  • Knowledge of MS Office suites of products