Outreach Coordinator

City of Long Beach
Full Time, Permanent $41 - $56 Per hour CA Long Beach Health & Human Services, 1150 E 4th St, Long Beach, CA 90802, United States Apply before 5/24/2024 11:59
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Overview


The City of Long Beach, Department of Health and Human Services

has an immediate opening for a

full-time, unclassified,

at-will Public Health Professional III to serve as the

in the Homeless Services Bureau.  

Reporting to the Homeless Programs Officer for Field Based Services, the Outreach Coordinator leads and organizes outreach activities and dispatching for the Division and manages a team of Health Educators, Outreach Workers and one Clerk Typist daily to coordinate outreach activities throughout the City.  This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813.   

EXAMPLES OF DUTIES

  • Oversees the daily operations of 4 street outreach teams within the Homeless Services Bureau;
  • Supports the recruitment and retention of Homeless Services Bureau staff currently including Health Educators, Public Health Professionals, Clerk Typists and other administrative support;
  • Directs the selection, supervision, and evaluation of assigned staff; plan and implement staff training and development to enhance program effectiveness;
  • Develops and manages project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements;
  • Serves as the primary contact and coordinator for homeless street outreach events with internal and external partners including other City Departments (PRM, PW, PD);
  • Directs service coordination for clients including assuming primary responsibility for developing and implementing plans and goals in collaboration with the client, provide client with support, guidance, and encouragement on his/her journey to housing, reunification with family members, addiction treatment, and/or other needed resources;
  • Convenes and facilitates the Long Beach Interdepartmental Street Team, comprised of representatives from the City Prosecutor’s Office, Emergency Communications, Fire, Health, Library, and Police Departments;
  • Develops and maintain relationships with identified community partners, including cross-City teams and homeless outreach, basic-need, and shelter programs. Work proactively with parallel outreach teams and individuals across jurisdictions, and with human services organizations to understand community resources;
  • Manages and audits data collection and data input via the Homeless Management Information System;
  • Gathers and analyzes data related to housing and services for people experiencing or at risk of homelessness in order to help continuous system improvement and to inform Request for Proposal(s) (RFP) processes;
  • Researches and incorporates regional and national best practices related to street outreach strategies;
  • Provides community education and trainings regarding Homeless Services Bureau efforts to address homelessness;
  • Respond verbally or in writing to questions and complaints from citizens; 
  • Monitors Homeless Services street outreach budgets and funding sources including actual revenues and expenditures and suggests adjustments to Department and Bureau management;
  • Writes request for proposal documents, including guidelines, application forms and rating tools and implement RFP processes;
  • Partners with Bureaus administrative operations team to identify additional funding related to street outreach services; and,
  • Performs other related duties as assigned.

REQUIREMENTS TO FILE

  • Bachelors Degree in Public Policy and Administration, Social Work, Marriage and Family Therapy, Public Health or a closely related field (*proof required). 
    • Program management experience in a public agency beyond the minimum requirements may be substituted for education on a year-for-year basis.
  • One (1) year of professional experience managing a social or human services team or program 
  • Valid motor vehicle operator license.
    • Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV K4 driver license information report printout required during onboarding if selected for position. 
 DESIRABLE QUALIFICATIONS:
  • 5 years of experience conducting street outreach to people experiencing homelessness.
  • 3 years of experience managing programs and teams providing homeless services.
  • Ability to work evenings, nights, weekends, holidays, and on-call during emergencies as needed.
  • Experience working with the Homeless Management Information System (HMIS)
  • Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)
 SUCCESSFUL CANDIDATE WILL DEMONSTRATE:
  • Demonstrates skill in assessment, intervention, planning, and evaluation.
  • Demonstrates initiative, good judgment, and the ability to make decisions independently.
  • Demonstrates skill in working with high-risk and mentally ill populations.
  • Strong communication skills, verbal, non-verbal, written and oral.
  • Ability to handle sensitive information and maintain confidentiality.
  • Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgment, and a proactive, problem-solving focused style.
  • Ability to deescalate and resolve conflict effectively.
  • Ability to work within deadlines, manage multiple assignments, and set appropriate priorities.
  • Proficiency in the use of computers, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, and PowerPoint).
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