Network Engineer

King County
Full Time 40-per week $100,568 - $127,462 Per year WA 401 5th Ave #500, Seattle, WA 98104, United States Apply before 7/7/2024 11:59
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Overview

This position is open to Internal King County Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered.  

KCIT is seeking a Network Engineer to support KCIT's Network Infrastructure and Technology Platforms. The responsibilities of this position include maintaining and administering large, complex technology systems Countywide and/or large systems of comparable impact in departments or divisions. This key role acts as the engineering support within KCIT's Network Services team, with a primary focus on spearheading the successful transition of IT services for King County Roads. It will leverage expertise in system monitoring, provisioning, administration, installation, troubleshooting, maintenance, patching, networking, and system upgrades to drive this strategic initiative.

King County Department of Information Technology (KCIT) 
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
 
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit:    
 

Job Duties

  • Perform operational and administrative functions to ensure continuous operations of enterprise systems by performing monitoring of systems, applications and networks, using tools for verification of services, and detecting, reporting, escalating, and correlating events to determine customer impact and document anomalies according to established procedures. 
  • Provide technical support and troubleshooting for IT incidents, service requests, and computer operations management, this position will evaluate, prioritize, correlate alerts and events, document and triage IT incidents to respond promptly and proactivity to minimize end-user impact. 
  • Plan, implement and maintain upgrades/updates/fixes for core operating systems and their related components following industry best practices, without negative impact to the overall availability and reliability of the enterprise systems/networks. 
  • Act as the liaison between vendors, technical support hot lines and departments to resolve complex systems or network problems. 
  • Perform troubleshooting of network routers, switches and other endpoint devices to establish connectivity and existing tools according to established procedures. 
  • Perform the installation, removal and positioning of computer equipment and cabling in the Data Center; ensure availability of resources required to add new equipment. Respond to customer requests for equipment adds/moves/changes. 
  • Perform space planning and installation for servers and related equipment. 
  • Create standard operating procedures and technical documentation for assigned systems. 
  • Assist with leading the testing of services after change management is implemented. 
  • Assist with physical security measures, such as performing security audits. 
  • Provide a high level of professional, quality customer service at all times. 
  • Enter requests utilizing the IT Service Center ticketing system and evaluate, categorize and prioritize requests. 
  • Document and enter actions taken and decisions made. Refer tickets to other analyst groups and subject matter experts. 
  • Follow security processes and understand how they apply to this role. 
  • Ability to communicate instructions and information effectively in a manner appropriate to the technical knowledge of the audience. 
  • Ability to promote and follow county business policies and procedures, county IT policies, standards and guidelines, and IT Service Center goals and objectives. 
  • Strong written and oral communication skills including strong interpersonal skills, with a focus on relationship building, listening, and questioning skills. 
  • Strong computer troubleshooting, analysis, research, critical thinking, and problem-solving skills with keen attention to detail. 
  • Experience in fiber optics. 
  • Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

  • 5-years or more experience in an IT role, performing the administration and maintenance of enterprise network systems according to established industry best practices with the customers in mind. 
  • 3-years or more experience implementing enterprise networks including wide area and local area network technologies. 
  • 2-years or more experience in current configuration management of Cisco routers, Cisco switches, and security tools and appliances. 
  • At least 1-year experience in reading and interpreting architectural designs, technical specifications and other technical documents. 
  • At least 1-year experience in current engineering and monitoring tools.
  • Ability to establish and maintain effective relationships with customers, gaining their trust and respect. 
  • Excellent written communication skills. Demonstrated ability to correspond verbally and in writing to customers and coworkers at all levels. Ability to clearly articulate technical issues to a wide audience and maintain procedural documentation. 
  • Ability to prioritize customer-reported issues, recognizing critical issues and anticipating and adjusting for problems and roadblocks. Manages the work and sets priorities in a well-planned and organized manner. 
  • Skilled in handling multiple competing priorities, using time effectively and efficiently. 
  • Valid Washington State Driver’s License
  • Ability to lift up to 50 lbs with or without reasonable accomodation
DESIRABLE QUALIFICATIONS: 
  • PowerShell Skills 
  • Redhat Linux Skills 
  • Experience with Adva Optical devices is highly desirable
  • Network certification 
  • Data Center certification 
  • Network certifications (CCNP, CCIE, CISSP) or equivalent experience 
  • Microsoft Certification (Azure Fundamentals) or equivalent experience

Supplemental Information

Working Environment
The work associated with this position will be performed primarily through onsite work complimented with some telecommuting.
 Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. 
   
King County has a robust collection of  to support working remotely. 

Classification: IT Production Engineer - 7130700

Union Status: This position is represented by Protec17: Information Technology

Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. Alternative work schedules may be considered. This position will participate in After Hours Support (AHS) rotation.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?  dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered. 

Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper
@kingcounty.gov or 206-263-6957. 
   
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