Manager, Tech Lead

McDonalds
Full Time IL McDonald's, 600 N Clark St, Chicago, IL 60610, United States
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Overview

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Commercial Product & Platform where our vision is to develop technology that delights our customers and enables our crew to operate our restaurants optimally and effectively!

The POS Transformation Manager tech lead (TL) will be responsible for technical solutioning and delivery of the global transformed POS and corresponding Kitchen Management System. The TL partners with our Global Serve product team to define and deliver the associated technical products and solutions using a mix of internal and external (vendor) resources and products. Ultimately, play a meaningful role in bringing to life the future POS and Kitchen technology solutions for McDonalds globally.

The POS Transformation Manager Tech Lead (TL) is responsible for the delivery of application/services and architecture of the POS application ensuring they are secure and standardized while being easily consumed by other services. They ensure tech design patterns and standard methodologies are consistently applied across systems. They also play a critical role in the technology solutioning, development, and deployment of the POS transformation product!

  • Contribute to relevant partner selection decisions and lead an engineering squad or partner engineering squads
  • Partner with our restaurant platform, product, and engineering teams to create solution designs that drive towards our transformed product north star
  • Attend all squad level ceremonies and act as a leader of the Software Development Engineers (SDE's) of the respective squad
  • Help validate third-party technical solutions to be used by our transformed product
  • Partner with PM (in a Product squad) to lead the entire lifecycle of the backlog grooming process
  • Lead the output (quality and efficiency) of internal & external development squads to ensure they are delivering to the standards required by McD through code and design reviews
  • Maintain documentation standards for all software shipped by the squad
  • Answer technical questions from the squads and stay accountable for technical solutioning
  • Be the domain expert on features and capabilities to our development partners and other product teams to ensure alignment
  • Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business
  • Collaborate closely with members in other functions (Product Management, Engineering, and UI/UX) to ensure that the technical solution supports the teams plans and goals for the transformed POS
  • Effectively diagnose and make recommendations to solve issues that may span multiple teams
  • Implement the planned strategy for product transformation
  • Support similar transformation initiatives across the system
  • Solve defined problems; identify ways to modify processes to meet end customer needs (e.g. operator or customer challenges with a particular application solution)
  • Handle partner relationships, including product teams as customers of POS solutions, and ensure collaborators are aligned with transformation roadmaps

Qualifications:

  • A bachelor's degree or equivalent experience in computer science or equivalent combination of technical education and work experience
  • 5+ years of technology experience required.
  • Experience evaluating and/or partnering with third-party suppliers
  • Knowledge of professional software engineering practices & best practices for the full SDLC, including coding standards, code reviews, source control management, build processes, testing, and operations
  • An understanding of the technical aspects of software integration, software architecture, design patterns, database design, and application security
  • Strong communication skills with ability to explain complex technical solutions to non-technical partners
  • Strong quantitative analysis skills; analytics attitude and skills in research and analysis
  • A love of new technologies and the drive to find ways to implement better tools and processes

Preferred Qualifications:

  • Retail experience - Point of sale systems or kitchen management solutions
  • Experience working on projects that span multiple organizations, geographies and business units
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