Medical Services Manager

County of Orange
Full Time $117,956 - $163,363 Per year CA 405 W 5th St, Santa Ana, CA 92701, United States




In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

  Effective June 28, 2024 – 4.25% increase

  Effective June 27, 2025 – 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. 
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Qualified applicants are encouraged to apply immediately.This recruitment will establish an open eligible list and will be used to fill current and future Medical Services Manager vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. 

The , is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) services areas - Administrative Services, Specialized Medical Services, Behavioral Health Services, Correctional Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
The works with individuals, families and community groups to promote health and to identify at-risk populations in need of public health nursing services. Public Health Nurses perform comprehensive nursing assessments, link clients to appropriate medical and social services based on identified needs and provide health education.  The Division promotes the health and well-being of all infants, children, parents, and families in Orange County. To achieve our mission, Community and Nursing Services collaborates with a range of community organizations and health professionals; provides leadership in the development of community resources, linkages, and partnerships; and offers integrated quality health care services.
Reporting to the Community and Nursing Services Division Manager, the Program Manager is responsible for the management of assigned Community and Nursing Services Division services and staff. The target populations may include pregnant and parenting high-risk women, medically high-risk infants, persons experiencing homelessness, older adults, and those with chronic medical conditions. The position's direct reports may include Supervising Public Health Nurses, Program Supervisors, Office Supervisors, Behavioral Health Clinicians, Research Analysts, and shared support staff. The Program Manager will also help manage a budget of approximately $20 million.  
Job duties include, but are not limited to:
  • Provide guidance to direct reports through project consultation, work plan implementation and managing staff performance 
  • Serve as part of the Division Management Team in building a strong, cohesive, inclusive, and responsive team
  • Assist with program budgets
  • Strengthen community partnerships
  • Make program and policy recommendations
  • Develop and implement program guidelines, policies, and procedures
In addition, the Program Manager will be responsible for the following Social Services and Public Health Nursing programs:

  • Early Childhood System of Care (ECSOC): Public Health Nurses (PHNs) in ECSOC work with Social Services Agency (SSA) staff to address the health and developmental needs of the children ages 0-5 entering the Child Welfare System. PHNs provide intensive case management to ensure that children have developmental screenings, a primary care provider, primary dental services, and linkages to other community resources to maximize their potential. 
  • Emergency Response Public Health Nursing: PHNs work closely with Child Protective Services to provide nursing consultations, and joint home or field visits with Senior Social Workers to assess the health and developmental conditions of the children being reported for suspected child abuse or neglect. 
  • Health Care Program for Children in Foster Care (HCPCFC): PHNs work with Social Services Agency (SSA) staff to ensure the health care needs of children in foster care are met. PHNs provide coordination of care, case management, and consultation services to meet the challenging medical needs of children in out of home placement.
  • California Work Opportunity and Responsibility to Kids (CalWORKs): In collaboration with the Social Services Agency, PHNs assist Welfare to Work participants by providing resources and case management to support health care, nutritional, developmental, psychosocial, and safety needs. 
  • In-Home Supportive Services (IHSS): In collaboration with the Social Services Agency, PHNs assess, evaluate, and document the complex medical needs of IHSS cases with paramedical services and consult with medical doctors regarding appropriateness of time and services ordered.
  • Adult Protective Services (APS): PHNs work collaboratively with Social Services Agency’s Adult Protective Services to provide nursing consultations, and joint home or field visits to assess the health conditions of elderly and dependent adults being reported for suspected abuse or neglect. PHNs provide health assessments, referrals and linkages, and care coordination to support the health and safety of these vulnerable adults. 
  • Comprehensive Health Assessment Team for the Homeless (CHAT-H): PHNs assist families and individuals experiencing homelessness who have unmet healthcare needs by providing resources and case management to clients residing in parks, shelters, and motels. The goal is to link clients to health insurance and medical care, assist them in overcoming barriers, and link them with supportive services to meet health, safety, and psychosocial needs. 

The ideal candidate will possess the knowledge, skills and abilities that demonstrate the following competencies:
 Professional & Technical Expertise
  • Understanding a broad range of public health nursing management, including data analysis, supervision, and program planning and evaluation
  • Developing strategies for advancing efficient and effective programs and completing projects in a timely, fiscally responsible, and innovative manner
  • Measuring the effectiveness of nursing interventions and communicating this to staff, colleagues, superiors, and funders; and modifying plans as needed to ensure successful outcomes
Leadership | Managing Performance
  • Guiding and directing others toward meeting organizational objectives while encouraging openness, creativity, and innovation
  • Working cooperatively with executive management in identifying goals, priorities, and tactics
  • Implementing policies and procedures consistently; delegating appropriately, and using accountability measures fairly
  • Providing oversight and day-to-day supervision and guidance to direct reports
  • Aligning team and individual goals to meet and execute organizational goals
  • Creating rapport and communicating expectations to staff clearly
Building & Maintaining Relationships 
  • Promoting information sharing across the division, and encouraging integration of service delivery
  • Building consensus among diverse groups for the purpose of meeting business objectives
  • Working effectively with a multidisciplinary staff, other Agency programs, and community partners
Oral & Written Communication Skills
  • Communicating clearly and effectively both verbally and in writing
  • Accurately and appropriately conveying information to different target audiences
  • Presenting and delivering information in an organized and cogent manner

This position requires an active Registered Nurse License and Public Health Nurse Certification issued by the California Board of Registered Nursing, and valid Basic Life Support (BLS) certificate issued by the American Heart Association.

Click to learn more about the minimum qualifications for the Medical Services Manager classification, including physical and the environmental working conditions.
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.
Application Screening | Application Rating (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview |SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.