Manager Of Cybersecurity Service Engineering

Full Time IL McDonald's, 600 N Clark St, Chicago, IL 60610, United States


The Global Technology Risk Management (GTRM) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level. This Manager of Cybersecurity Service Engineering - Endpoint Security will be responsible for developing new Endpoint Cybersecurity services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data, while ensuring the highest availability of our assets. This person will work closely with all areas of the business and technology teams to ensure that our Endpoint security services meet the needs of markets, application teams, corporate departments, and other collaborators.

This role will also work with vendors globally to ensure the proper functioning and delivery of the processes required to keep these Endpoint Security and infrastructure services running reliably. This person must find opportunities that feed into a high-level Endpoint security strategy, provide direction to vendors, and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with GTRM Cybersecurity Service Operations & Deployment, GTRM Architecture & Response, market technology teams, application owners, vendors, and others to ensure the continued reliable operation of McDonald’s Cybersecurity Endpoint Services.

Accountabilities & Responsibilities:

  • Assess the strategic and practical needs of McDonald’s globally to help ensure that the company has extraordinary Cybersecurity products and services that meets the needs of the business.
  • Work with peers throughout Global Technology, Markets, and Vendors to ensure that Endpoint Cybersecurity services are designed to always maintain high availability and resiliency, considering both process and technology.
  • Lead the strategic direction, technical evolution, and day to day Engineering tasks for McDonald’s Endpoint Cybersecurity products including but not limited to our EDR and allow-listing platforms.
  • Develop a roadmap of proposed future updates and enhancements to McDonald’s Endpoint Cybersecurity platforms that consider the needs of the business and socialize with key partners.
  • Review, develop and update user documentation that reflects the architecture and develop process documentation in support of the consumption model of the service to include any multi-functional work across the McDonald’s organization.
  • Work with teams throughout the McDonald’s system to identify and implement ways to improve the ease of deployment, consumption, security, and operational stability of Cybersecurity systems.
  • Correspond with collaborators and perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
  • Deliver strategic improvement projects within Cybersecurity Service Engineering and measure their impact using continuous improvement methodology.
  • Ensure security policies, standards, procedures, and guidelines are followed.
  • Analyze complex engineering issues, document their impact on the business, resolve their cause and impact on the business, and identify the corrective action(s) needed to eliminate and prevent events in the future.
  • Ensure operations and service consumption are of primary concern as capabilities are created, enhanced, and updated.
  • Prioritize work and handle with a sense of urgency.
  • Support a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
  • Develop and implement appropriate policies, SOPs, training, and guidelines for managing services.


  • Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or equivalent experience.
  • 5+ years of Service Manager experience with a background in building and/or operating Endpoint security services.
  • Experience managing 3rd party vendors and service providers.
  • Solid ability to solve sophisticated problems without supervision.
  • Ability to interpret and understand business needs and translate into technology solutions (people, process & tools).
  • Solid ability to assess vitality and prioritization and make good decisions based upon situational circumstances.
  • Strong IT operations management background.
  • Awareness and understanding of industry trends and standard methodologies.
  • Highly organized, detailed oriented, technically minded, highly collaborative with peers and collaborators, and has an ownership approach.
  • Self-starter who learns quickly on the job with minimal training.
  • Ability to interpret and understand business needs and convey such issues to operations and support teams.
  • Understand and represent the different perspectives of various collaborators (users, customers, suppliers, etc.) of a service.
  • Work under stress in a rapidly changing environment.
  • Resolve / handle conflict or disagreements gracefully.
  • Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
  • Solid ability to assess vitality and prioritization and make good decisions based upon circumstances.
  • Experience and ability to participate in a 24x7x365 team.

Preferred Qualifications

  • Experienced in designing, developing, and operating Endpoint Detection and Response (EDR) products and services in an Enterprise setting across a diverse set of platforms.
  • Experience with IT Service Manager systems such as Service Now.
  • Familiarity with the ITIL operation model.
  • Enjoys solutioning using a shift-left mentality.
  • Leads work using Agile principles.