Manager, Learning & Development

Full Time IL McDonald's, 600 N Clark St, Chicago, IL 60610, United States


Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.   Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

As the Manager, Learning & Development (L&D) for Global Technology, you will be part of the Global Learning & Development team during a period of unprecedented innovation and transformation within Global Technology. This role is a key builder of McDonald’s digital future.

This role reports to the Director of Learning & Development - Global Technology and will need to closely partner with the Global Technology stakeholders and the Global People Team to achieve its goals. In this role, you will support and partner with the L&D Director for Global Technology on the strategy, planning, and execution of the talent development strategy and global learning programs for the Technology function worldwide.

You will lead the Global Technology Onboarding program and build the learning curriculum that supports and enables the Global Technology team to deliver against the needs of our rapidly changing business and customer expectations. In this highly visible and critical role, you will ensure the programs meet rigorous expectations and are aligned to the strategic priorities of the function and the business.


  • Partner with key stakeholders across Global Technology and Global People to lead the onboarding of new hires within Global Technology, through design to deployment and in partnership with external vendors
  • Ownership of Buddy Program and Hiring Manager Enablement, from creation, design, and execution, to support the Onboarding strategy and success of new talent in Global Technology
  • Manage key relationships with external vendors (Coursera, Accenture)
  • Support Director to build dedicated multi-year Learning & Development strategy for Global Technology function
  • Partner with Director to develop dedicated content mapping and skills analysis to achieve strategic ambition
  • Create and foster a continuous learning culture within Global Technology, through strong multi-pronged communication and activation strategy and approach, leveraging existing and new opportunities (Coursera, Invest In Me Days, @mcd page, etc.)
  • Build dedicated learning solutions, connected to the Global Technology and Learning & Development strategy, to support the business (i.e., Securing the Arches)
  • Achieve outcomes through flawless execution and impact
  • Unite Global Technology success metrics with L&D’s Global Measurement & Analytics strategy by evaluating, driving insight, and building understanding through tracking against consistent standards and fulfilment of audience and business needs (Coursera tracking, NPS insights, etc.)
  • Support Global Technology’s role building strategy in collaboration with Global Talent
  • Actively contribute unique ideas and expertise, in addition to gaining input and collaboration from other areas of the business
  • Conduct and facilitate learning experiences, presentations, workshops, and training
  • Travel will be limited and ad-hoc only (<25%)


  • Bachelor’s degree required; MBA, Master’s degree preferred
  • Minimum 5+ years’ experience
  • Experience in learning & development strategy, design, development, and/or systems/technology with a proven track record of excellence
  • Demonstrable experience leading the execution of strategies/plans that delivered desired outcomes and strong business performance
  • Experience working cross-culturally with varied colleagues in a global and/or business environment
  • Expertise across a variety of training methods with an excellent ability to engage with people at all levels of an organization
  • Excellent communication and presentation skills. Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships with peers and other key stakeholders, including leadership
  • Strong business acumen, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions
  • Ability to develop and translate strategic goals into successful deployment plans
  • Outstanding project management skills on complex and evolving work
  • Proven record of communicating and processing sophisticated and sensitive information