Manager, Intake & Case Investigation

Harris County
Full Time TX 2223 W Loop S, Houston, TX 77027, United States


***This is a Grant-Funded position with an anticipated end date of May 31, 2026***

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
Under the supervision of the Communicable and Emerging Diseases Senior Manager, the Intake & Case Investigation Manager will oversee the operations of incoming reports, laboratory results, and assign case investigations for communicable and emerging diseases teams. The focus of intake records and case assignments will be for all reportable conditions according to Texas state statutes.

Duties & Responsibilities:
  • Manage and oversee the operations of the Intake and Case Investigation teams, which includes overseeing medical/lab requests, processing of lab results, and investigation of reported diseases.
  • Ensure new employee training, performance management, and compliance with internal policies, procedures, and protocols are implemented as well as external guidelines, laws, and regulations as appropriate.
  • Oversee with development, documentation, and implementation of process improvements to increase the efficiency and productivity of the team. Identify gaps, recommend process changes, and implement improvements under the direction of the Senior Manager.
  • Contributes to department wide reporting and initiatives pertaining to communicable and emerging diseases, including cases reported and investigated.
  • Represents OESED and HCPH at departmental, regional, state, or national meetings or committees related to communicable and emerging diseases. In the absence of the Communicable and Emerging Diseases Senior Manager, attends meetings and responds to inquiries on their behalf.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274-5445 or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.


  • Bachelor's degree in Business/Public Health or Administration with coursework in Management and Organizational Behavior; Communications or other related field
  • At least three (3) years of supervisory experience, with at least 1 year of supervisory experience in a public health setting.

Knowledge, Skills and Abilities:
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Proficient with statistical analysis software (SPSS, STATA, SAS, R, or Epi Info)
  • Proficient with epidemiological database software (e.g. Maven)
  • Excellent communication skills (verbal & written)
  • Ability to write reports and technical papers
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
  • Ability to maintain confidentiality when dealing with sensitive information
  • Ability to work well with public and staff members
Core Competencies
  • Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
  • Exceptional project management skills to manage a variety of projects simultaneously
  • Positively influence all levels within the organization to drive change and enable effective coordination
  • Ability to create strong, positive working relationships
  • Previous experience building and managing high performance teams
  • High-level of flexibility in fast-paced environments
  • Must be a Systems-level thinker
  • Proactive, self-motivated, and mission-driven
  • Progressive, intrapreneurial leadership style to enable systemic change
Leading Change
  • Creates strategic change within and outside the organization to meet organizational goals
  • Develops new insights into situations, encourages new ideas and innovations
  • Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
  • Deals effectively with pressure; remains optimistic and persistent even under adversity.
  • Recovers quickly from setbacks
Leading People
  • Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
  • Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
  • Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
  • Holds self and others accountable for measurable high-quality, timely, and cost-effective results
  • Anticipates and meets the needs of internal and external customers
  • Makes well-informed, effective, and timely decisions
Building Coalitions
  • Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
  • Identifies external and internal politics that impact the work of the organization
Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner and models high standards
  • Assesses and recognizes own strengths and weaknesses
  • Communicates clearly, effectively, and persuasively both orally and in writing
  • Writes in a clear, concise, organized, and convincing manner for the intended audience

Diversity, Equity, Inclusion
  • Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
  • Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
  • Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
  • Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. 



  • Master's degree in public health or other related field of science.