Information Technology Analyst Iii/iv

County of Fresno
Permanent CA 333 W Pontiac Way, Clovis, CA 93612, United States
Advertisement

Overview

Annual Salaries / Scheduled Salary Increases
Information Technology Analyst III: $65,338 - $79,456Step 6 effective 7/8/24 ($65,338 - $83,434 Annually)
3% effective 12/9/24 ($67,288 - $85,878 Annually)

Information Technology Analyst IV: $77,870 - $94,640
Step 6 effective 7/8/24 ($77,870 - $99,372 Annually)
3% effective 12/9/24 ($80,210 - $102,388 Annually)



APPLICATIONS MUST BE SUBMITTED ONLINE ONLY
The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer.

The

Information Technology Analyst III/IV - Applications Trainerwill be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications. 

Please note: The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. 
As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified.

Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.
 
Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.

Samples of Duties


• Organizing and conducting technical software end-user trainings both in-person and virtually;
• Providing refresher trainings and trainings for new features of software as they become available from vendors;• Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency;• Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction;• Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications.

Knowledge, Skills and Abilities

Knowledge of:• Advanced principles and practices of technical training;• Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite;• Current updates and new features to enterprise level software applications;• Effective customer service principles and practices;• Effective techniques for speaking before groups.
Skills/Abilities to:• Utilize relevant software applications to develop and accomplish training initiatives;• Ability to anticipate and assess needs for software application trainings;• Research, gather and analyze data, and develop technical training courses and written and audio-visual materials;• Develop and expand knowledge base of enterprise applications and create training materials for end-users;• Make presentations and conduct training sessions to small and large groups;• Write a variety of technical, instructional, and informational materials;• Assess results and effectiveness of training programs.

Minimum Qualifications

Information Technology Analyst III
Option 1:
Experience: Four (4) years of full-time, paid work experience developing and conducting software end-user trainings.
Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.
Option 2:
Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field.
Experience: Two (2) years of full-time, paid work experience developing and conducting software end-user trainings.
Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.
Other: As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. 
Information Technology Analyst IV
Option 1:
Experience: Five (5) years of full-time, paid work experience developing and conducting software end-user trainings.
Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.
Option 2:
Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field.
Experience: Three (3) years of full-time, paid work experience developing and conducting software end-user trainings.
Substitution: Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience.
Other: As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. 
TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE:
  • The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy.
  • Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline.
  • A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline).
  • Resumes and attachments are not accepted in lieu of a completed employment application.
  • Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. 
  • In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration.  
  • College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application.  
  • If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to .
  • If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to 
Advertisement