It Supervisor

Thurston County
Full Time $7,512 - $10,017 Per year WA Where Technology, 1125 Washington St SE, Olympia, WA 98501, United States
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Overview

**This employment opportunity has been reopened and will remain open until filled.  Thurston County reserves the right to close the recruitment at any time. To ensure consideration for this position, please submit your application as soon as possible.**
Thurston County Information Technology Mission:

Partner with our customers to deliver public services that promote a vibrant community.

Our Vision:

We are united as effective stewards of public resources delivering exceptional services that meet customer business needs.

Our Customer Commitment:

We strive to build trust and to ensure that our customers feel welcomed, heard, informed, confident, and successful.


Thurston County is seeking a highly motivated and qualified individual for the position of IT Supervisor within the Information Technology Department. This position is the leader for an eight-member Network Team.

The IT Network Supervisor plans, organizes and manages the technical installation, maintenance, enhancement and operation of the County’s local and wide area networks. The Network Team is responsible for infrastructure support, server management, security and telecommunication support for the offices and departments that make up county government. The incumbent understands customer business needs from the perspective of a senior businessperson and is conversant in the customer's business language.
 
Specific responsibilities may include, but are not limited to:
  • Manages assigned operations to achieve goals within budgeted funds and available personnel; plans and organizes workloads and staff assignments, reviews progress, directs changes in priorities and schedules as needed to assure work is performed in a timely and efficient manner.
  • Participating in planning department training and employee development efforts. Recruiting and recommending selection of staff, developing procedures and performance standards, providing training, monitoring progress and evaluating employee performance. Working with manager and Human Resources to address employee and labor relations issues and concerns.
  • Preparing and justifying budget for assigned operations based on resource requirements, cost estimates, division objectives and departmental goals. Analyzing the cost/benefit of software updates and/or hardware changes and the impacts on other software and equipment; recommending appropriate action to assure cost- effective, efficient and continued computer services. Preparing and presenting information to management, IT steering committee, and/or other audiences. May develop and or manage the IT training program for County wide delivery.
  • Resolving inquiries, problems, complaints, or emergencies affecting availability or quality of services.
  • Responding to sensitive, technical, or complex inquiries or service complaints. Recommending and monitoring standards for hardware and software. Recommending future directions or new projects. Managing assigned areas for system security, access, including internal and external access, and recovery standards and procedures.
  • Planning and coordinating installation of hardware, software, and data communication updates, changes, and enhancements.
  • Providing technical advice to Information Technology staff and other departments on systems, software, hardware, and data communication. Interfacing with third party technical support personnel and support vendors.
The Information Technology Department provides a wide range of professional, internal services to over 1000 employees in County offices and departments in various locations throughout the County. Centralizing these services in an efficient and effective means of delivering service and providing access to internal expertise. The Information Technology Department provides desktop, network, application, telecommunication, and geographical information system (GIS) services for all County offices and departments.

Qualifications

  • Bachelor's degree in computer science, management information, business administration, GIS or related field and five years of progressive responsibility with at least two years of the five in a supervisory capacity. Additional experience may substitute for up to two years of education.
  • Depending upon area of assignment, experience must include a demonstrated knowledge in one or more of the following to successfully perform the essential job functions of the position:
    • Thorough knowledge of personal computer hardware, operating systems, office automation software, printers, plotters, etc.
    • Thorough knowledge of networks, servers, communication devices, system/network security and telecommunication systems.
    • Thorough knowledge of programming languages, database products, and integration techniques on multiple computing platforms.
    • Thorough knowledge of GIS software, hardware, data standards, concepts, programming, geoprocessing functions and techniques.
  • Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
  • Employment is contingent upon passing a security background investigation.

Desired Skills

To be successful in this position, our ideal candidate will possess the following knowledge, skills, and abilities required to support IT services and business needs in a multi-functional, multi-agency environment with the ability to:

  • Communicate effectively both orally and in writing with all levels within the organization.
  • Organize and prioritize work and maximize the utilization of computer resources.
  • Establish and maintain effective working relationships.
  • Train, organize, coach, facilitate groups, and evaluate the work performance of staff. Manage large, complex information service projects from inception through completion. Participate as a member of a self-directed wo team and utilize the resources of other team members.
  • Provide support and direction to a variety of skill levels and understanding of technology. Work cooperatively effectively with staff, customers, vendors, and the public.
  • Work effectively with subordinates and superiors.
 
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