Income Maintenance Caseworker Ii

Rockingham County (NH)
Full Time $37,159 Per year MN Hennepin County Human Services, 525 Portland Ave S, Minneapolis, MN 55415, United States



Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment. 

The Universal Income Maintenance Caseworker II (U-IMC II) primary responsibilities are to correctly determine an applicant/recipient’s eligibility for multiple public assistance programs.
·        Paid Medical, Dental, Vision & Life Insurance
·        Onsite wellness/medical clinic
·        Onsite fitness center
·        Retirement
·        Flexible Spending
·        Paid Vacation, Sick & Holidays
·        Bereavement
·        Community Service Leave
·        Weekends Off (varies by position)
·        Flexible Work Schedules & Telework Options (varies by position)
·        Tuition Reimbursement
·        401-K & 457 Plans

Examples of Duties

Essential Duties include, but are not limited to: Interviewing applicants/recipients and collateral contacts using various complex automated systems; Explaining the requirements and benefits of all Family & Children’s Medicaid, and Adult Medicaid Programs, Food & Nutrition Services, Work First Family Assistance; Explaining the Federally Facilitated Marketplace; and determining initial or continuing eligibility for the various programs.  Duties include researching and evaluating resources; verifying information; processing applications; referring individuals to other appropriate agencies or community programs; and documenting findings and the status of the case.  The U-IMC II monitors continual compliance with all program requirements, responds to changes in the applicant/recipient’s need for assistance, provides input to the supervisor on programmatic issues, and reacts according to policy when the individual/family is no longer eligible for services.  The U-IMC II is also responsible for determining when a referral to Program Integrity is necessary. 

Precision, accuracy and timeliness when processing benefits are critical in order to administer the programs and provide benefits to those who need them, without adverse actions such as error, overpayments, and collection activities.  This position must have the ability to understand and educate others on the budgeting procedures for all assistance programs.  This position requires careful visual attention to minute details, excellent mental concentration, and extensive computer/case management skills.  The U-IMC II must have excellent interviewing skills and the ability to communicate effectively and develop a positive relationship with people of diverse socioeconomic and educational backgrounds, while at the same time multi-tasking (comprehending, interpreting, applying complex rules and regulations, practical judgment and problem solving techniques).  Visual attention to accuracy and detail or work, as well as analyzing and correctly entering computations for calculation of income and deductions and budget preparation is essential. This position must be efficient and have excellent organizational skills in order to work under pressure and maintain a current and ever-changing/increasing caseload.  The position must have excellent computer skills, oral and written communications skills, and have ability to read and interpret policy, job aides, and change notices for competency in NCFast.  Employee must use online program manuals, Fast Help, Job-Aides, Administrative Letters, etc. as appropriate.  Employee is expected to make final decision in determining eligibility by applying policy, but be able to recognize situations that should be referred to the Supervisor for clarification.Employees in this position will initially work in one of three U-IMC areas: Universal Intake, Universal Recertifications, or Adult Medicaid (Private Living Arrangement/Long Term Care).  Cross-training will occur across multiple programs and may  include Intake (Initial Applications), Processing (Verification of Information Provided, Initial Determination of Eligibility/Ineligibility), and Ongoing Case Management( Changes in Situations, Program Transfers, Case Transfers, Case Terminations) or any combination of these.  

This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers and customers and be able to work both independently and in a team environment.  This worker may be required to respond to disasters according to the Rockingham County Emergency Services Plan.  Other duties may be assigned to the worker when deemed necessary by the Supervisor or based on workload requirements within the agency.

Physical Requirements:

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Minimum Qualifications

High school diploma or GED and moderate experience in a clerical position involving public contact, or equivalent combination of education and experience.

Special Requirements

Complete NC FAST training within one year of hire.


 Preference will be given to applicants with one or more years of experience in Public Assistance Programs and the NC Fast Case Management System.  Bi-lingual ability (English – Spanish) is desirable.

Supplemental Information

 Supplemental Information

Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center. 

The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue to work full-time in public service jobs. If you have student loans and you are selected for full-time employment with Rockingham County, you may qualify for forgiveness of the remaining balance due on your William D. Ford Federal Direct Loan after you have made 120 qualifying payments on those loans while employed full-time by certain public service employers.  Click on the link below to see whether you might qualify.