Intake Coordinator

Harris County
Full Time TX 2223 W Loop S, Houston, TX 77027, United States Apply before 7/4/2024 11:59


***This is a Grant-Funded position with an anticipated end date of June 30, 2025 ***
Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
Under the supervision of the Intake & Case Investigation Manager, the Intake Coordinator position is responsible for the receipt, assessment, verification, data entry of all incoming disease reports, including all required reportable diseases and other disease reports, into electronic medical records and databases. This position is highly detailed oriented. Intake Technician will also determine jurisdiction of cases and refer according to out of jurisdiction (OOJ) transfer protocol.

Duties & Responsibilities:
  • Coordinate receipt, assessment, and distribution of cases reported by mail, fax, efax, telephone, and electronic lab results (ELRs) from the Texas Department of State Health Services (DSHS) Infectious Disease Control Unit (IDCU). Will review disease reports for appropriate processing and data entry into various surveillance systems and electronic medical records databases. Responsible for the scanning and recording of all incoming medical records and laboratory reports relevant to investigations, including but not limited to laboratory reports and medical records.
  • Determine jurisdiction of cases. Work with local and out-of-state health departments on referring non-Harris County jurisdiction reports, including International jurisdictional (IJN), to other public health jurisdictions using the surveillance priority transfer protocol. Extract newly arrived immigrants from CDC Electronic Disease Notification (EDN) and process patients for services.
  • Track and update Excel spreadsheets daily and provide weekly status reports. Perform quality assurance for data entry to electronic medical records. Keeping up-to-date, accurate case registry information.
  • Assist Epidemiology/Public Health Preparedness on special projects, attend training, and educational meetings.
  • Upload case reports to DSHS in a timely manner.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274-5445 or email


This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.



  • High School Diploma/GED Required

  • At least two (2) years of experience performing clerical office duties in a health care setting (hospital, physician or dental office, WIC clinic), documentation in and maintenance of confidential records, utilization of medical and disease terminology, frequent multi-tasking activities.
  • Experience working with electronic medical record software.

Knowledge, Skills and Abilities:
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills (verbal & written).
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
  • Ability to maintain confidentiality when dealing with sensitive information.

Core Competencies:Organizational Leadership
  • Understands the organizational mission
  • Understands ethics and public good; is concerned with public trust
  • Demonstrates respect for the opinions and beliefs of others

  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
  • Demonstrates a sense of responsibility for the success of the group
  • Collaborates with others to improve quality and address needs

  • Ability to adapt to change

Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner
  • Assesses and recognizes own strengths and weaknesses
  • Uses sound judgment
  • Self-motivated
  • Organizes and maintains work environment to allow for maximum productivity

  • Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.