It Business Partner

City of Las Vegas
Full Time $85,912 - $111,686 Per year NV 495 S Main St, Las Vegas, NV 89101, United States Apply before 6/24/2024 11:59


The city of Las Vegas invites applicants for IT Business Partner. This position serves as a liaison between the Information Technologies Department and the specific lines of business assigned to one of the Chief Officers and associated departments; works with the business units to optimally leverage the technology solutions available to them; partners with the assigned IT Business Relationship Manager to ensure that projects and other work assignments are executed on schedule and on budget.

"The ideal candidate will be capable of supervising a team and have a track record for improving staff morale, increasing efficiency and measurable improvements in their team.  The IT Business Partner is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management (IT Business Relationship Manager)"

Distinguishing Characteristics

This job is one in a series of jobs focused on the relationship between the Information Technologies Department and its customers, and potentially prepares an incumbent for promotion to the higher levels.

It is distinguished from the IT Business Relationship Manager in that it indirectly supervises employees and internal IT functions.  It is primarily focused on projects and initiatives with varying cost, size, scope or impact.  It and the assigned IT Business Relationship Manager are jointly responsible for the timely and accurate delivery of services to the assigned department(s), and they work in conjunction with assigned department management to leverage technology solutions.

Supervision Received

Receives direction from assigned IT Business Relationship Manager.  May receive dotted line direction from other IT managers on a project basis within a matrixed environment.

Selection Process: The selection process will include a review of all applications with only the most qualified participating in an interview. Final candidate selection will include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment drug test and complete background check. Some positions may require preliminary background checks.


Essential Functions:

  1. Builds, develops and grows business partnerships with internal city offices and departments.
  2. Builds, develops and grows effective relationships with internal information technologies teams.
  3. Responsible for consulting with the assigned Chief Officer and department management and assisting them in developing effective technology solutions to address their business needs and challenges.
  4. Ensures that IT projects and other assigned work are properly prioritized.  Follows up as necessary to ensure accurate and on-time completion of projects and other assignments.  Escalates issues in an appropriate and timely manner in order to ensure deadlines are met.
  5. Partners with business units to identify opportunities for operational efficiency.
  6. Directs projects towards desired technology strategies.
  7. Collaborates and coordinates with business areas and internal IT teams to resolve customer and project issues and to ensure a unified enterprise approach to technology needs.
  8. Collaborates with assigned department and IT staff and has appropriate authority and access to perform business analysis and design, configure, customize, test, troubleshoot and maintain a variety of applications.  Assesses, supports and facilitates training of assigned department employees in the usage and maintenance of their applications.
  9. Assists in the administration and support of current and future specialized systems such as hosted databases, performance plus, electronic plan review and other software as identified by the department and the city.
  10. Participates in the preparation, distribution, and evaluation of requests for proposal for software and hardware for enterprise technology projects; evaluates software and hardware products to ensure applicability to projects; performs risk assessment and cost/benefit analysis for final recommendation of software and hardware solutions for projects.
  11. Organizes and coordinates software demonstrations, user site visits and teleconference calls between city staff and potential vendors; participates in evaluation, selection and implementation of commercial off-the-shelf products.
  12. May assist in reviewing, analyzing and preparing reports/application views to satisfy or resolve management issues.
  13. Assists dedicated department systems employees to meet management's reporting needs; researches and recommends alternative methods to meet reporting needs based on knowledge of system capabilities.
  14. Stays current with industry trends in both business and technology.
  15. Inspires and manages IT demand to ensure the most valuable and effective use of IT investment.
  16. Acts as a conduit for communications and an advocate for assigned department's requirements when technology related initiatives are being rolled out.
  17. Educates users on the value of IT enablement within their assigned department(s), and increases awareness of the services provided by the IT organization.
  18. Manages conflict between assigned departments and IT, and encourages open and transparent discussion between parties to determine appropriate resolution.
  19. Ensures transparency between assigned departments and internal IT areas regarding new or changing requirements and their impact on IT initiatives.
  20. Builds credibility and trust between assigned departments and IT.
  21. Facilitates effective cooperation between subject matter experts from city departments, IT staff and vendors as appropriate.
  22. Develops success criteria with assigned department management and measures progress of IT initiatives against those factors.
  23. Manages stakeholder expectations and accepts accountability for service delivery along with assigned IT project manager.
  24. Monitors progress of assigned IT projects in order to ensure successful implementation and continued development of the IT department's credibility.

Marginal Functions:

  1. Responds to and resolve difficult and sensitive citizen inquiries and complaints.
  2. Performs related duties and responsibilities as required.



Three years of increasingly responsible experience in information technology or a business operational area.  A balanced mix of business and technical experience is strongly preferred.  Experience must include two or more of the following functions:
Systems analysis;
Systems design;
Computer support;
Computer operations;
Computer networking;
Applications development;
Human resources;
Business operational area;
Project management; or
A field directly related to the area of assignment.


Bachelor's degree from an accredited college or university with major in computer science, information systems, business administration or a field related to the area of assignment.  May substitute a combination of equivalent education and related experience.  The city assesses 1.5 years of fulltime experience as equivalent to one year of education


Knowledge of:

Strong understanding of the city's day-to-day business operations.
How to best leverage technology to facilitate the efficient and effective execution of the city's day-to-day business operations.
Basic principles of business or government organization and related technology needs.
Basic principles of sound business and accounting principles and practices.
Principles of process improvement and creation of business efficiency.
Operational characteristics, services and activities of information technology programs within assigned areas.
Principles and practices of information systems and administration.
Principles and practices of the software development life cycle (SDLC) and project management.
Basic principles and procedures of computer security and contingency/disaster planning.
Principles and procedures of quality assurance.
Basic principles and practices of budget preparation and administration.
Pertinent federal, state and local laws, codes and regulations.
Basic audit and compliance principles, particularly as they relate to technology deployment.

Skills in:

Communicating clearly and concisely, both orally and in writing.
Ensuring consistent, timely and reliable execution of the assigned work.
Quickly forming cooperative relationships.
Balancing a wide variety of priorities.
Understanding the city's day-to-day business operations and the critical IT activities that need to be executed in order to facilitate those operations.
Influencing both internal and external constituencies of the city's IT department.
Focusing on customer needs and delivering customer solutions in an efficient and timely manner.
Ensuring appropriate follow through on work assignments at both an individual and a team level.
Working effectively in a matrixed environment with multiple competing priorities and constituencies.
Influencing and persuading through personal credibility, integrity and professionalism.
Collaboratively building consensus and taking a strong stand when necessary, while being open to thoughtful counsel and advice, and flexible enough to change his/her mind.
Thinking strategically and leveraging strong analytical skills in order to develop effective approaches to business technology needs.
Understanding complex and detailed business processes.
Using initiative and independent judgment within established guidelines.
Reading, interpreting and applying complex technical and business information from a variety of sources.
Interpreting, applying, explaining and enforcing applicable laws, codes, regulations, policies and procedures pertinent to assigned areas.


Core Workforce Competencies

Professionalism – Demonstrates core values by being honest, respectful and positive.

Effective Communication – Expresses verbal and written thought in a clear and understandable manner.

Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability – Able to effectively modify behavior to suit changing workforce demands.

Problem Solving – Solves problems by considering all causes, solutions and outcomes.

Productive Partnerships – Develops, maintains and strengthens partnerships with others.

Technical and Safety Expertise – Possesses a depth of knowledge, skill and ability in a technical (job) area.