Family Service Supervisor

County of Sacramento
Full Time, Permanent $51,761 - $62,911 Per year CA 3701 Branch Center Rd, Sacramento, CA 95827, United States Apply before 6/27/2024 5:00


Come join one of
This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 
6/13/2024, 6/27/2024 (final)Under direction, the Family Service Supervisor supervises, assigns, reviews, and participates in the work of staff responsible for providing clients with access to various County or community services through referrals, as part of a comprehensive case plan for adults, families and children in crisis by way of programs and resources offered by the County; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Examples of Knowledge and Abilities

Knowledge of

  • Principles and practices of supervision, discipline, leadership, mentoring, and training
  • Team dynamics and team building
  • The problems, needs and behavior patterns of people and families who are disadvantaged or under stress
  • Basic arithmetic to make calculations (addition, subtraction, multiplication, division, percentages, decimals, and fractions) and statistics
  • File maintenance and organization
  • Applicable federal, state, local laws, codes, and regulations as they relate to each program or assignment
  • Casework supervision as applied to Family Service Workers
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
  • English usage, spelling, grammar, and punctuation
Ability to
  • Select, supervise, train, and evaluate staff
  • Plan, coordinate, assign, and review the work of subordinate staff
  • Work independently, prioritize work, coordinate activities and meet critical deadlines
  • Develop and maintain cooperative, effective working relationships with staff, clients, and the general public
  • Communicate clearly and concisely, both verbally and in writing
  • Interpret and apply applicable federal, state, and local laws, codes, regulations, and procedures
  • Assess the effectiveness of services performed by assigned staff
  • Investigate and resolve disciplinary issues
  • Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
  • Collect and compile a variety of data and information
  • Compose routine business communications, routine reports and other written materials in a clear, concise, organized and accurate manner

Employment Qualifications

Minimum Qualifications

Either: 1. Two years of full-time, paid experience employed by the County of Sacramento in the class of Family Service Worker.

Or: 2a. Two years of full-time, paid experience working in a health, social services or community organization, or institution working directly with children, adults, or the elderly, performing the duties equivalent of a nurse’s aide, home health aide, teacher’s aide, or daycare worker;

And2b. Successful completion of 12 semester (18 quarter) units from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class.

Note: Completion of course work from an accredited college or university in social work, sociology, psychology, counseling, early childhood education, gerontology, or other field closely related to the intent of the class may be substituted for up to one (1) year of the required experience on the basis of three (3) semester units or four (4) quarter units equal one month of experience.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications 

Criminal History and Background Checks:  The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:  A valid California Driver License, Class C, is required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Certificate Requirement:  A valid Basic First Aid certificate from the American Red Cross or another agency that meets OSHA guidelines is required within 90 days of appointment. Failure to obtain or maintain the appropriate certificate may constitute cause for personnel action in accordance with Civil Service Rules and applicable bargaining agreement.

Child and Elder Abuse Reporting:  Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Physical Requirements:  While most work will be sedentary at a desk, some incumbents may be required to:
  • Sit for extended periods while driving.
  • Walk and/or stand for extended periods of time.
  • Climb in and out of vehicles and flights of stairs to reach residence.
  • Bend, stoop, kneel, squat, and reach at or above shoulder height.
  • Lift, carry, push and pull items weighing up to 40 pounds.
  • Lift infants and toddlers weighing up to 40 pounds.
  • Have sufficient sense of smell, vision, touch and hearing to assess physical condition of client and home environment.
  • Have sufficient vision in order to read small print (e.g. size 10 font).
Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:
  While most work will be in an office setting, some incumbents may be required to:
  • Work in loud or noisy areas.
  • Be exposed to persons exhibiting signs of distress, hostility, anxiety, frustration or irritation, substance dependent or mentally ill persons and/or confrontational interpersonal situations.
  • Work in dangerous, high crime areas of the community.
  • Work outside and drive in all types of climatic conditions including inclement, very hot and/or cold weather.
  • Work during non-routine hours, standby and/or callback.
  • Work in and around substandard living areas with exposure to a variety of communicable diseases, rashes, human fluids and waste (i.e. blood, sputum, urine).
Probationary Period

The probationary period for this classification is six (6) months

Application and Testing Information

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by on the posted cut-off date. Click  to apply.  

  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. 
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.  Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. Click for Frequently Asked Questions (FAQ's) For more information, please review the  and submit an Employment Exam Reasonable Accommodation .