Family Services Program Manager

Chesterfield County
Full Time $80,815 - $94,958 Per year VA Department of Social Services, 9501 Lucy Corr Cir, Chesterfield, VA 23832, United States Apply before 6/23/2024 11:59


Minimum Qualifications

The Chesterfield-Colonial Heights Department of Social Services is seeking an experienced professional to provide leadership and program oversight to the family services programs (child protective services, family preservation, adult services).  The position may provide oversight to all family services programs including foster care, adoption, employment services and assessment and resources should the need arise. The ideal candidate is a visionary leader who uses a strengths-based and solution-focused approach in all aspects of leadership and program oversight.  

The Family Services Program Manager will work collaboratively with front-line supervisors, community partners and leaders to bring about system change and process improvements.  Under the general supervision of the Assistant Director for Family Services, this position is responsible for managing aspects of program development, process improvements, quality assurance and staff development for Family Services programs. This position will work collaboratively with front-line supervisors to ensure seamless delivery of services, ongoing cross team communication and promote strategies for consistent performance expectations.

The Program Manager will regularly engage in the evaluation of program processes, effectiveness and quality of service delivery; track and monitor outcomes using strengths-based, trauma-informed and proven quality assurance methods; collect and analyze data to guide program evaluation and process improvements; compile, interpret and disseminate program data and information; provide ongoing education and training to supervisors and staff regarding best practice changes; collaborate with internal and external partners in the best interest of the agency and citizens; work collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation; promote the department’s vision, mission and model the agency’s leadership philosophy in all aspects of service delivery; review and evaluate service effectiveness using data and various program evaluation methods, respond to and prepare reports; serve as an active participant on the Family Services leadership team and the agency-wide leadership team; apply knowledge of Virginia policies in children’s services and other applicable programs, and assist in budget preparation.  Perform other work as required.
Education and Experience

  • Master's degree in a Social Work; and two years of experience in child and family serving programs.  One year experience as a supervisor; or an equivalent combination of training and experience.  
  • Child welfare experience in Virginia public social services preferred. 
  • Experience compiling reports, correspondence, data and narrative of case management and grant proposals.
  • Knowledge of trauma-informed practices preferred.
Skills and Traits:
  • Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills required. 
  • Knowledge and ability to apply social work principles and Virginia policies in family services programs. 
  • Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
  • Computer competency required; proficiency in OASIS and Safe Measures preferred.
  • Ability to interpret laws, policies and regulations related to human services.
  • Exceptional ability to collaborate and achieve performance goals.
Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.Pre-employment drug testing, FBI criminal background check and education/degree verification required.This position is considered Critical Safety Sensitive and is subject to random drug testing and alcohol testing.  The use of medical marijuana for this position is prohibited.

A Chesterfield County application is also required and must be submitted online by the deadline.  Visit  to view instructions and to complete and submit an application.

An Equal Opportunity Employer Committed to Workforce Diversity


Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Social Services

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion