Financial Case Aide

Hennepin County
Full Time $46,241 - $69,193 Per year MN Hennepin County Human Services, 525 Portland Ave S, Minneapolis, MN 55415, United States


The Contract Management Services area within the Human Services and Public Health (HSPH) department is seeking a Financial Case Aide to join the Service Authorization Unit. 

Location and hours:

This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours for this position are 8:00 am- 4:30 pm. While this position is designated as remote, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

About this position:
This a fulltime benefit-earning position.  You must be a current of Hennepin County to apply for this position. . Limited duration employees not eligible.
This position is internally classified as a Financial Case Aide.
Click to view the job classification specification.

In this position, you will:
  • Review, authorize, and process service authorizations and service arrangements in the Social Services Information System (SSIS) and/or Medicaid Management Information System (MMIS).
  • Enter and maintain client information on multiple databases.
  • Communicate and coordinate with case managers/assessors, waiver finance staff, and providers to resolve client financial eligibility and billing issues.
  • Implement processes to facilitate the authorization and payment of services for clients.
  • Ensure that clients remain within established financial qualifications and in compliance with laws, policies, and procedures for case managers, clients, vendors, and providers.
  • Maintain records of resources required and services received for case managers and other business partners.
  • Gather and report program outcomes and dashboard statistics.
Need to have:
  • One of the following:
    • Two years or more of relevant experience performing transactions, mathematics, or accounting.
    • Two years or more of college coursework in business, finance, communication, or customer service.
    • Completion of a two-year Human Services Certificate program.
    • Associate degree or higher in Human Services.
Nice to have:
  • Experience:
    • Working with SSIS, MMIS, Microsoft Office suite (Excel, OneNote, Outlook, Teams, and Word) and electronic case files.
    • Working on an integrated team with individuals from different disciplines and job classes.
    • Working with a culturally diverse base of clients and customers.
  • Ability to:
    • Provide self-direction and meet standards under limited supervision.
    • Organize work, meet deadlines, and set priorities.
    • Establish and maintain good working relationships with the community, county and state workers, and foster care providers and community. 
    • Read and apply policies and procedures.
    • Manage a high-volume workload.
  • Strong mathematical, research, and problem-solving skills.

About the department:

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives.  We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve.  The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

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Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this  for application best practices and tips.   

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates may be required to complete a drug test and/or background check.

If you have questions, please contact:

Katie Bakke