Economic Workforce Senior Manager, Operations And Performance

Baltimore County
34 per week $48 - $66 Per hour MD 400 Washington Ave #100, Towson, MD 21204, United States


Regular Schedule: 34 hours per week, plus County benefits. 

A Non-Merit vacancy exists in the Department of Economic andWorkforce Development.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants.

This job announcement may close at any time with little or no notice.  Applicants are advised to apply promptly.
 All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  

Examples of Duties

Job Purpose
Reporting to the Department Director, the Sr. Manager of Operations supports the agency in achieving its objectives, including project management, performance and compliance, marketing, metrics, technical support for the department’s key economic development, workforce development, tourism, cultural arts and agriculture initiatives.

Essential Job Duties

  • Supervises a team of managers responsible for performance metrics and compliance, communications (including written, social media and web), research, destination marketing, tourism, and general operations of the department.
  • Supports the Department’s operations through effective project management and frequent contact with the Deputy Director and Director, the unit managers, and fiscal administration. 
  • Provides frequent, organized, and actionable updates on agency activities to the Director and Senior Managers.
  • Coordinates the Department’s input into interagency planning processes that affect economic development, workforce development, and tourism. 
  • Develop scopes of work for consultant engagements and manages consultant contracts. 
  • Serves as primary point of contact for consultants, directing and overseeing day-to-day activities to ensure that work product satisfies County’s requirements.
  • Manages customer relationship management system, including producing customized reports.
Examples of Other Duties
Performs other duties as required.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. They may not include all of the essential job functions of this position.  


Education and Experience
Bachelor’s degree from an accredited college or university;
At least five years’ experience in economic development, workforce development, tourism or related fields preferred.

Strong background and experience in managing multiple teams and operational projects, and communicating updates to all stakeholders.

Valid driver’s license and reliable transportation required.

Preferred Education
Master’s degree in public policy, economics, public administration, business, government or a related field.

Knowledge, Skills and Abilities 

  • Strong project management skills, including ability to coordinate across business units, County departments and other organizations.
  • Experience organizing and managing multi-faceted initiatives involving multiple organizational partners and consultants.
  • Expertise in employee supervision and employee development
  • Able to produce meaningful results in a challenging environment
  • Knowledge of federal, state and local economic, workforce, and tourism services.
  • Excellent oral and written communication skills.
  • Extremely organized with the ability to multi-task and meet deadlines.
  • Demonstrated experience anticipating issues and identifying opportunities, bringing critical information to the director and key staff.
  • Experience supervising staff with diverse responsibilities.
  • Ability to work on a conceptual level, while demonstrating in-depth subject matter expertise and attention to detail.
  • Highly skilled utilizing technology to accomplish goals (Microsoft Office, relevant software, etc.).
  • Team player who can also work independently.
  • Familiarity with the Baltimore and Maryland economies and communities.
Examination Procedure
Applicants will be qualified based on an evaluation of their training, experience and education as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.   

Possession of a valid non-commercial class C Maryland Driver's license or an appropriate equivalent is required at the time of appointment.  

Driver's license and reliable transportation are required. 

Physical and Environmental Conditions
The work of this classification is essentially sedentary, but may involve occasional walking, other limited physical activity and occasional travel between work sites using personal vehicle.

Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.