Eligibility Technician

County of Orange
Full Time $48,235 - $62,233 Per year CA Orange County Social Services Agency, 744 N Eckhoff St, Orange, CA 92868, United States
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Overview

CAREER DESCRIPTION



This recruitment requires that applicants be able to fluently speak, read, and write in Vietnamese, in addition to English.

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:


Effective June 28, 2024 - 4.25% increaseEffective June 27, 2025 - 4.00% increase



Watch video below to learn more about the position.


If you are interested, we encourage you to apply immediately as this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met.




The

is seeking qualified Bilingual English/Vietnamese candidates to fill current and future Eligibility Technician vacancies.



The Eligibility Technician positions will be assigned to any of the following programs:

  • (formerly known as Food Stamps)
  • (CAPI)
  • (GR)
  • (Affordable Care Act)


WORK LOCATION

Eligibility Technicians may be placed in Anaheim, Garden Grove, Laguna Hills, Orange, Santa Ana or at temporary mobile/outreach locations.


BILINGUAL PAY

An additional $1.15 per hour is paid for positions requiring bilingual skills.

All candidates will be required to take and successfully pass a bilingual test


DESIRABLE QUALIFICATIONS & CORE COMPETENCIES: 

In order to be successful in this position, candidates must demonstrate knowledge and/or experience in the following:



Technology
  • Utilizing Microsoft Word, Excel, and Outlook
  • Having the ability to learn computer programs/software and other computer applications utilized daily and Call Center programs such as Century Link, Jabber, etc.
Documentation and Record Keeping
  • Focusing on the details of work content and work steps/processes
  • Maintaining/updating client records and policies and procedures in compliance with State and Federal regulations
  • Ensuring the confidentiality of client records to comply with Health Insurance Portability and Accountability Act (HIPAA), Personally Identifiable Information (PII), and State/Federal regulations
Client Focus
  • Providing clear communication both orally and in writing
  • Providing excellent customer service without bias to applicants/clients that are seeking benefits
Case Management
  • Handling difficult and complex situations
  • Functioning independently and being able to obtain essential client information, including following up with clients
  • Performing fieldwork, including, but not limited to, outreach activities
  • Analyzing appropriate program policies, procedures, and/or guidelines to apply case situations to process cases timely
  • Ability to meet deadlines and conduct follow up with clients as required
Customer Service
  • Having patience when dealing with confused and frustrated clients
  • Listening, being attentive and sensitive to client's needs
  • Understanding client's current emotional state
  • Developing and maintaining a collaborative work relationship with clients
Analyzing, Problem Solving and Critical Thinking
  • Analyzing and evaluating the information provided by clients
  • Possessing critical reasoning skills
  • Being proactive in recognizing personal factors that impact client's needs
  • Making sound decisions/using good judgment to prevent financial loss for the County
Conducting Interview
  • Gathering and interpreting complex documents, including policies and procedures
  • Asking appropriate questions that are related to client's case in a compassionate manner
  • Identifying information and obtaining facts/data pertinent to responding to a client question or concern
Handling Stress
  • Maintaining composure under pressure and in the face of workload demands and interruptions
  • Remaining calm and professional while referring clients to resources for mental health issues, substance abuse, or homelessness
Safety
  • Showing vigilance and care identifying and addressing health risks and safety hazards
  • Knowing and adhering to all safety practices in the workplace

MINIMUM QUALIFICATIONS

Please click

for the Eligibility Technician minimum qualifications. Knowledge in the programs listed above is highly desirable but not required.


TRAINING EXPECTATIONS

It is required that new Eligibility Technicians (ETs) complete mandatory training in a classroom setting. In Assistance Programs, newly hired ETs will be temporarily stationed at a regional office and will be trained via job shadowing until they are scheduled to attend the mandatory training.



WORK ASSIGNMENT, SCHEDULE AND VACATION/TIME OFF REQUEST EXPECTATIONS

Both work assignment and schedule will be determined based on the needs of the department. Vacation/time off request is not permitted while in training, however, the department will evaluate requests on a case-by-case basis.



SPECIAL QUALIFICATIONS

Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.)  - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.


RECRUITMENT PROCESS

Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.


Application Screening

(Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.


Online Assessment 

(Refer/Non-Refer)

Candidates who meet the minimum qualifications will be invited to take an Online Assessment.  The Online Assessment will cover required job related, behavioral competencies needed for this position.  Only the highest scoring candidates will be invited to take the Bilingual English/Vietnamese exam.



Bilingual Testing | Oral and Written 

(Weighted 100%): Candidates will be rated by bilingual job knowledge experts. Each candidate's rating will be based on their bilingual skills both orally and in writing. Only the most successful candidates will be placed on the eligible list.



Eligible List

Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.



Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Completion of a background investigation to the satisfaction of the County may be required for some assignments.


Note to Candidates who recently applied and had taken the online assessment from previous recruitment: 

The Online Assessment has a 180-day test-taking restriction. If you've taken this test or a similar test in the last six months, you may only be required to take a portion of the test or won’t be required to take it at all.  However, you will still need to login to the test to check whether or not you’ll need to take part of or all of the test.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.

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