Emergency Medical Services Coordinator

County of Orange
Full Time $94,140 - $113,568 Per year CA 405 W 5th St, Santa Ana, CA 92701, United States



 In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: 

Effective June 28, 2024 – 4.25% increase

Effective June 27, 2025 – 4.00% increase


Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met. 

The first round of considerations will be on Wednesday, May 15, 2024, at 11:59 p.m. (PST).  Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.  
This recruitment will establish an Open eligible list. This list will be used to fill current and future Emergency Medical Services Coordinator positions within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications. 
The  is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. 

(EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.


HCA is seeking a dynamic and innovative person to fill an EMS Coordinator role in the Information Systems section and will be responsible for a broad range of complex EMS system planning, operational and quality evaluation activities. These responsibilities require detailed analysis and application of professional knowledges and skills in dealing with EMS and medical/health systems related issues. 

  Responsibilities of the EMS Coordinator will include but are not limited to:

  • Analyzing and tracking emergency department visits and hospitalizations as part of ongoing surveillance of leading causes of morbidity and mortality in Orange County.
  • Evaluate and modify the Orange County Trauma Registry by integrating trauma center registry databases and EMS patient care incidents recorded in the Orange County Medical Emergency Data System (OC-MEDS).
  • Validate the quality of trauma registry data and implement solutions for improvement.
  • Coordinate with EMS Managers to develop and maintain EMS dashboards with interactive graphs, tables, and tools.
  • Tracking, reporting, and mapping Orange County vital population statistics as they relate to trauma and EMS incidents. 
  • Verify the statistical calculations, content, and format to display public reporting data in real-time.
  • Develop reports for the EMS Medical Director based on population-based injury surveillance data including types of injuries sustained, mechanism, severity, patient-characteristics & outcomes. 
  • Advises on the significance of preliminary and final recommendations of injury surveillance data.  
  • Extracting, manipulating, and analyzing large datasets related to traumatic injuries in order to produce statistical analyses that drive program and operational decisions.
  • Using advanced statistical data mining techniques to uncover patterns in the data that will improve performance, providing recommendations for program improvement, and quantitatively monitoring future impact of program improvement initiatives.
  • Using Geographic Information System (GIS) mapping software to perform thematic mapping and spatial analyses.
  • Manage a research subcommittee of the Regional Trauma Operations Committee.
  • Communicating technical regulations and reporting requirements to audiences with varying levels of understanding.
  • Working with local and state governing entities, contracted providers, community stakeholders, agency managers, and consumers.

The ideal candidate will have experience in Emergency Medical Services systems and possess a strong analytical foundation including competency in data analytics, familiarity with modern statistical and geospatial software (e.g. PowerBi, Tableau, ArcGIS, etc.), knowledge of electronic prehospital care report (ePCR) software, medical/health data standards (e.g. ICD-10, NEMSIS, SNOMED, HL7, NTDS, Coverdell, etc.), computer aided dispatch (CAD) systems, federal and state privacy and security statutes and regulations and have documented experience with applying this analytical foundation to EMS operations in a local EMS agency or similar fire-based EMS environment.  

Additionally, the ideal candidate will possess extensive knowledge and/or experience in the following competencies:

Technical Knowledge/ Experience

  • Thorough knowledge of and experience with developing research studies/program evaluation projects in an applied setting.
  • Experience applying statistical analysis procedures (e.g. descriptive statistics, inferential statistics), and organizing statistical information into reports, tables, charts, and graphs.
  • Working with/querying complex data collection/management systems, including understanding and utilizing computer programming and processing methods to generate, organize, and display a variety of complex research data.
  • Understanding and applying the principles of the reliability and validity for developing and/or evaluating assessments/questionnaires.
  • Using research methods in community settings and adapting or tailoring methods for application in other settings.
  • Understanding and applying the regulations to program implementation and data/outcome reporting.
  • Knowledge of electronic health record (EHR) systems 

Written and Oral Communication Skills | Relationship Building

  • Demonstrate excellent written and verbal communications skills.
  • Work and communicate effectively with various levels of an organization.
  • Facilitate meetings to achieve consensus and foster cooperation.
  • Present written and verbal correspondence, reports, and materials in a clear manner, with correct and comprehensible terms ranging from general notes to concepts.

Problem Solving and Analysis

  • Adapt quickly in the work environment in order to understand responsibilities and be a resource to technical staff
  • Apply critical thinking, problem solving and collaborative approaches to improve EMS program services
  • Perform effective research and record keeping relevant to program area
  • Apply modern administrative methods and procedures, write business correspondence, prepare, and analyze statistical and evaluation reports.
  • Analyze, develop, and revise EMS related policies and procedures.

Please click for the minimum qualifications for Emergency Medical Services Coordinator as well as the physical & mental requirements and the environmental conditions.
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum and desirable qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition. 
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click   to review the policy.  
Application Appraisal Panel | Application Rating (Weighted 100%)
An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Only the more qualified candidates will be placed on the eligible list.
Based on the Agency/Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.  
Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.