Eligibility And Employment Supervisor

Butte County
$52,707 - $70,636 Per year CA Butte County Employment & Social Services, 7204 Skyway, Paradise, CA 95969, United States Apply before 5/28/2024 11:59
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Overview

Under direction, directs, coordinates, monitors and evaluates the activities of a unit of eligibility staff; reviews case files for adherence to Department of Employment & Social Services (DESS) regulations, policies and procedures; provides technical guidance and training to staff; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from an assigned program manager.   Exercises direct supervision over assigned technical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class in the Employment and Eligibility Specialist series responsible for directing and overseeing an assigned program offering direct services and support to County clients.  Incumbents are responsible for planning, organizing, supervising, reviewing and evaluating the work of assigned staff and are responsible for providing technical level support to the program manager in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.  

Essential Job Functions

EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

  • Plans, organizes, supervises, coordinates, and reviews the work of staff supporting programs which provide direct services to diverse populations/groups within the community.
  • Assists in the development and implementation of program goals, policies, procedures, and work standards; drafts and submits a wide variety of policies, procedures and plans for the execution of program operations; implements upon approval.
  • Evaluates employee performance; counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
  • Trains staff in the work of assigned program operations and services; implements training procedures and standards; provides technical consultation and guidance to staff members and performs the more complex program duties assigned to staff.
  • Collaborates with internal departments, external agencies and community committees to identify the community’s service needs; develops and implements plans to meet those needs.
  • Evaluates program effectiveness in meeting client needs; recommends and implements procedural changes to enhance program effectiveness, including those required for program compliance.
  • Reviews, monitors and authorizes eligibility cases; reviews and critiques progress notes and performance outcome measures; reviews and assures the accuracy of unit's assigned cases, records, and other documents; compiles, interprets and synthesizes data for summary reports.
  • Reviews and analyzes case files and data to determine if appropriate services were provided under local, state and federal criteria; requests required documents; verifies and validates data and documentation; evaluates potential for fraudulent situations.
  • Assesses client compliance to rules and regulations, and approves sanctions as required; works with the Hearings Division to ensure case compliance to court rulings and/or orders.  
  • Assists staff in resolving the most difficult and complex eligibility cases or client problems by providing guidance, solutions or referrals to community services
  • Conducts regular meetings with staff to review work activities, upcoming events and to discuss operational or service delivery opportunities, challenges and successes.
  • Coordinates and/or conducts staff training in areas impacting service delivery, policies and procedures; recent trends in assigned programs areas which would enhance services, and other topics to facilitate a highly qualified workforce.
  • Reviews and interprets legislation, codes and regulations; makes recommendations to management for compliance with mandated requirements and implements management decisions.
  • Conducts quality assurance activities including regular file audits and observations required by oversight agencies.
  • Prepares a variety of program reports, correspondence, and related documents.
  • Directs the maintenance of accurate records and files.
  • Performs related duties as assigned.

Minimum Qualifications

Knowledge of:

  • Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline and the training of staff in work procedures.
  • Principles and practices of leadership.
  • Operations, services, and best practices within assigned program area. 
  • Applicable federal, state and local laws, codes and ordinances relevant to the area(s) of responsibility.
  • Principles and practices of program planning, development, implementation, and administration. 
  • Methods and techniques of establishing and verifying client program eligibility. 
  • Methods and techniques of communicating with diverse populations. 
  • Methods and techniques of scheduling staff and services. 
  • Principles of quality assurance. 
  • Community resources available to clients. 
  • Principles and practices of record keeping. 
  • Principles and practices of business correspondence and technical report writing. 
  • Methods and techniques of conducting training in assigned program area. 
  • County, department, and program-specific policies and procedures. 
  • Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

 Ability To:

  • Select and supervise staff, provide training and development opportunities, ensure work is performed effectively and evaluate performance in an objective and positive manner.
  • Assist in developing and implementing goals, objectives, practices, policies, procedures and work standards.
  • Work with internal and external stakeholders to identify community care needs in assigned program.  
  • Constantly adjust workflow to accommodate new information and changing circumstances. 
  • Facilitate group meetings and training sessions. 
  • Ensure the maintenance and retention of complex records, notes and files. 
  • Understand, interpret and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed.
  • Effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals.
  • Independently organize work, set priorities, meet critical deadlines and follow-up on assignments.
  • Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines.
  • Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 Education and Experience:

Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be:

 High school diploma or equivalent GED certificate; and

 Three (3) years of increasingly responsible experience in eligibility and/or employment, including interviewing, gathering information and applying regulations in a social services agency, including one (1) year of lead or supervisor experience. 

Certifications and Licenses:

  • Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

Environmental Factors and Conditions/Physical Requirements

PHYSICAL DEMANDS

  • Mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various County sites; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 40 pounds.
  • Vision to read printed materials and a computer screen. 
  • Hearing and speech to communicate in person and over the telephone. 
  • Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. 
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