Department Of Aging Human Services Associate

Baltimore County
35 per week $47,391 - $54,517 Per year MD 611 Central Ave, Towson, MD 21204, United States


Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week.

A vacancy exists in the Department of Aging for a Maryland Access Program (MAP) Specialist.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in this class may be filled from the list of eligible applicants.
This job announcement may close at any time with little or no notice.  Applicants are advised to apply promptly.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application.  Applicants must include the dates of the promotions and reclassifications.
Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.

You must attach your transcript(s), certification(s) and/or professional license(s) to your application. Unofficial copies are acceptable.

Failure to submit proof ofProfessionalLicenses, Certifications and Education will result in your application not being considered.  Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose
Under general supervision in the Maryland Access Point (MAP) office, provides information and referral assistance to older adults, individuals with disabilities, family members and professionals. 

Essential Job Duties

  • Provides information, referrals, and assistance to older adults, individuals with disabilities, family members, and professionals.
  • Enters consumer and statistical information for reports into the Wellsky database.
  • Completes consumer intakes for various Department of Aging programs and forwards referrals.
  • Responds to inquiries about the Long-Term Services & Supports (LTSS) system and Level 1 Screenings.
  • Maintains expertise in the field of Information and Referral, and Options Counseling.
  • Assists in the operations of other MAP services including the Loan Closet, Speakers Bureau and updating MAP materials.
  • Triages crisis situations with consumers and refer to the appropriate resources.
Examples of Other Duties
Performs other duties as assigned. 

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.


Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science.

Experience as described in essential duties may be substituted on a year-for-year basis up to a maximum of four years for the required education.

Knowledge, Skills, and Abilities (Entry Level)

  • Knowledge of theories and principles of aging.
  • Knowledge of issues and resources for persons with disabilities.
  • Basic knowledge of community, human, and social services assistance programs.
  • Communication skills, including: active listening, redirection, de-escalation, and summarizing.
  • Skills in completing assessments of customers’ situations.
  • Skills in problem solving.
  • Skills in using data bases, Word documents, email and on-line forms.
  • Ability to work in a fast-paced setting.
  • Ability to handle difficult customers and those experiencing crisis.
  • Ability to enter and maintain client information in electronic records. 
  • Ability to make public presentations.
  • Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.            
Licenses and Certificates
Some positions within this classification may require possession of a valid driver's license equivalent to a non-commercial, class C Maryland driver's license at the time of appointment.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of education beyond high school to meet the required qualifications for this job.  Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
Proof of licenses, certifications, and education MUSTbe submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ()
Mail or deliver documents to:
ATTN:  Human Services Associate (MAP Specialist)
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s), certification(s) and/or professional license(s) to your application. Unofficial copies are acceptable.
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.  

This position requires satisfactory completion of County sponsored CPR and First Aid training.

These positions must maintain licenses and certifications throughout employment.

Physical and Environmental Conditions
These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activities. Positions may require traveling between work sites.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.