Dshs Esa Public Benefits Specialist

State of Washington
Full Time, Permanent WA Washington State Department of Social and Health Services - Capitol Hill CSO, 1700 E Cherry St Suite 100, Seattle, WA 98122, United States


DSHS ESA Public Benefits Specialist 4- Case Planning and Support Specialist

The , Community Services Division has an exciting opportunity for a Case Planning and Support Specialist. 

In this role, you'll serve at a specialist level and independently provide expert eligibility services and professional case planning for a broad range of individuals seeking specialty program services through the Spokane Maple Community Services Division.  You'll play a key role in helping CSD support ESA's efforts to reduce the number of individuals and families living in poverty in a way that eliminates disparities. 


Some of what you'll do:

  • Conducts Workfirst Orientation for Community Services division programs
  • Determines client eligibility and appropriateness for public assistance programs 
  • Screens and refers clients for more intensive services such as: Domestic violence, substance abuse, mental health, employment and training services 
  • Develops and updates case plans
  • Identifies, analyzes and discusses client circumstances and refers to community resources and contractors to remove barriers and to support employment
  • Assesses the need for and authorizes appropriate support services 
  • Analyzes and verifies complex documents and to determine appropriate programs and service options available to clients
  • Other duties as assigned
What we're looking for: 
  • Exceptional understanding of eligibility, Community Services Division processes and appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections)
  • Duties require extensive and specialized financial knowledge as well as ability to interpret public laws and policies and the ability to make independent decisions
  • Must possess extensive knowledge of Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
  • Must possess excellent communication skills both oral and written and provide outstanding customer service by phone
Who should apply?

Twelve months of experience as a Public Benefit Specialist 3.
A Bachelor’s degree or higher AND twelve months of experience as a Public Benefit Specialist 2 determining eligibility for public assistance or long-term care services.
5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements.  Total must include at least one year equivalent work experience. Examples of equivalent experience include but are not limited to:

  • Providing eligibility for services or direct customer service serving historically marginalized communities,

  • Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or

  • Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information.


  • Satisfactory completion of the agency’s Public Benefits Specialist Training Program. 

Out-of-state experience conducting financial eligibility determination for public assistance including financial, medical, and food benefit programs will be considered experience. 

Please submit a cover letter, resume, and three current professional references with your application. 05634.