Children's Services Systems Support Specialist

County of Contra Costa
Full Time, Permanent $72,340 - $87,930 Per year CA Contra Costa County Employment & Human Services Office, 400 Ellinwood Way, Pleasant Hill, CA 94523, United States Apply before 5/29/2024 11:59


Bargaining Unit: Local 2700 - General Clerical Unit

The Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for Children's Services Systems Support Specialist.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Children & Family Services (CFS) is a Bureau of EHSD with a staff of 477 employees, including Division Managers, Supervisors, Social Workers, Social Casework Assistants, and clerical and support staff. Children & Family Services provides specialized services to families in the community to keep children safely in their own homes with their families. CFS provides emergency response services to assess if children may be at risk of abuse or neglect. CFS protects children from abuse and neglect and promotes the well-being of children and their families in their communities.

EHSD is seeking a Children’s Services Systems Support Specialist who, under supervision, provides on-site assistance/support to Employment and Human Services Department (EHSD) staff working in the Children & Family Services Bureau. This may include access, processing, use, documentation, storage, and retrieval of files, records, and information maintained in various computer systems and applications used by child welfare staff, including the Child Welfare Services/Case Management System (CWS/CMS). They coordinate with appropriate Information Technology staff and State Systems support staff to resolve problems when appropriate. In addition, they develop instructions and desk guides and provide training on system use, access, and applications. They are assigned to a district office; however, they may also provide resolutions to staff County-wide.

We are seeking someone who:
  • Is able to engage with diverse employees and support staff within and outside of EHSD.
  • Is capable of thinking logically and hierarchically, drawing logical conclusions, and making appropriate recommendations.
  • Is analytical and data-driven, responsible for collecting and analyzing information, and providing resolutions to issues/problems.
  • Is organized and self-managing, capable of balancing their workload, multiple assignments, and priorities.
  • Can train and instruct individuals and groups on the use of software, systems, and hardware applications.
  • Is flexible and agile, able to cover other duties as needed.

Your typical responsibilities will include:

  • Providing direct on-site support to Child Welfare CWS/CMS end users on the use and problems with the system or related systems (i.e., Safe Measures, Structured Decision Making (SDM)).
  • Acting as a liaison between CFS Social Workers, clerical staff, and in-house information technology staff.
  • Developing and providing individual and group training on the use and application of the CWS/CMS system and other various computerized systems and applications.
  • Analyzing users’ system problems to determine the nature of issues or problems.
  • Troubleshooting and addressing employee problems with various computerized systems, referring problems to the vendor help-desk if needed.
  • Identifying staff errors or problems and providing training and coaching on correct procedures.
  • Acting as a resource for Staff Development for training, providing support to CWS/CMS and other computer systems and applications trainers, and participating in system user groups to assist with the development and implementation of computer systems and applications, policies, and procedures.
  • Preparing or assisting in the preparation of reports and documentation using data maintained in the CWS/CMS system and coordinating the implementation of system upgrades.

A few reasons you might love this job:

  • You will work with people of varying levels who are passionate about their work and focused on maintaining families and reunification of families.
  • Every day brings a variety of work and opportunities to build good working relationships with Bureau staff and Information Technology staff.
  • You will have the ability to continuously expand your knowledge and professional growth.
To read the complete job description, please visit the website; 

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Candidates must possess a valid California Motor Vehicle Operator’s License.  Out of State valid Motor Vehicle Operator’s License will be accepted during the application process.
Education: Completion of 60 semester units or 90 quarter units at an accredited college or university which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems, or a closely related field.
Experience: Two years of full-time experience or its equivalent in a Social Services agency utilizing a primary data system that tracks clients, cases and case management for Children Services; or, two years of full-time experience or its equivalent in a governmental agency or institution performing information system support duties, analyzing data from systems or training staff in the usage of information systems.
Substitution of Education: Additional qualifying experience of the type noted above may be substituted for the desired education on a year for year basis
Substitution of Experience: Bachelors of Science or Arts in Computer Science or a related field.

Desirable Qualifications:

  • Experience with CWS/CMS
  • Experience with Safe Measures Computer Application
  • Experience with Structured Decision-Making Tools
  • Experience with creation of eLearning
  • Experience with Adobe Acrobat
  • Experience with individual and group training

Selection Process

  1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  2. Online Virtual InterviewCandidates who possess the minimum qualifications will be invited to participate in an online interview.  In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Children's Services Systems Support Specialist. These may include but are not limited to: Analyzing and Interpreting data, Delivering Results, Using Technology, Adaptability, Attention to Detail, Building and Maintaining Relationships, and Leading Cross Divisional Collaboration. (Weighted 100%)

    The virtual interview is tentatively scheduled to take place the week of June 7, 2024. 

The interview will be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment. 

For recruitment-specific questions, please contact Delaina Gillaspy at  . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.   


After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.


All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. 

EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.