Child Support Specialist, Senior / Child Support Specialist, Principal

Hennepin County
Full Time 642.60 AnnuallyLocation and per week MN 525 Portland Ave S, Minneapolis, MN 55415, United States


Are you interested in making a difference for our county residents and families? Are you a skilled communicator with a passion for public service and helping others? Join Child Support Services in our mission to enhance the well-being of children by promoting the involvement of both parents and ensuring children receive the support they need and deserve. We are seeking multiple Senior and Principal Child Support Specialists to join our team. Child Support Services is responsible for initiating paternity actions, establishing and enforcing court orders for child support, and reviewing cases for legal action.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the  page.
Targeted starting salary:  

Child Support Specialist, Senior: $48,408.09 - $60,652.80 Annually

Child Support Specialist, Principal: $53,395.27 - $75,254.40 Annually

Full salary range:
Child Support Specialist, Senior: $48,408.09 - $73,122.22 Annually
Child Support Specialist, Principal: $53,395.27 - $80,642.60 Annually

Location and hours: 
These positions are remote. Remote workers may be required to come on-site  0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Upon completion of initial onboarding, work hours will typically be Monday through Friday with flexibility to work around the business hours of 8 a.m. - 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota. 

Qualified candidates will be invited via email to take a math and writing assessment online, on your own computer. Assessments will take approximately 60 minutes and the assessment invite email will be sent out on May 20, 2024 and must be completed by May 23, 2024. Please check your junk/spam email folder as the assessment invite email may end up in that folder.  New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About these position types:
These are full-time, benefit-earning positions. The anticipated start date is 07/15/2024.
These positions are internally classified as a Child Support Officer, Senior and Child Support Officer, Principal.
Click to view the job classification specification for Child Support Officer, Senior.
Click to view the job classification specification for Child Support Officer, Principal.

In these positions, you will:  
  • Manage a caseload using a variety of county and state computer systems to access and enter resident and case data, research and analyze information, and access manuals and other policy/program-related resources.
  • Use a person-centered approach to conduct client interviews involving sensitive issues and explain program requirements.
  • Collaborate with parents, employers, county attorneys, other county departments, state agencies, and other child support agencies to secure financial support for families.
  • Provide exceptional customer service by initiating and responding to resident inquiries via phone, email, and mail.
  • Follow and implement federal and state regulations and policies.
    Work within a team where tasks may include:   
    • Initiating actions to establish financial obligations and/or paternity.
    • Preparing case facts and legal documents, attending court hearings, and interpreting court orders.
    • Performing enforcement activities to ensure compliance with court ordered obligations.
    • Reconciling accounts to reflect changes in parties’ circumstances and/or court orders.
Need to have:
  • For hire as a Child Support Specialist, Seniorone of the following:
    • Bachelor's degree or higher in social/behavioral sciences, human services, business, accounting, finance, legal services, or a related field.
    • Associates degree in one of the required fields and one year or more of experience in performing collection activities, determining financial assistance eligibility, working in banking/finance, or providing administrative support related to collections and/or financial assistance eligibility.
    • Three or more years of experience related to supporting collection or financial assistance eligibility determination.
    • Two or more years of the required experience and completion of the .
    • Two or more years of the required experience and completion of the Pine Technical and Community College Human Service Child Support Diploma Program.
  • For hire as Child Support Specialist, Principal one of the following:
    • 18 months or more of experience as a Senior Child Support Officer.
    • 18 months or more of approved equivalent public sector experience.
Nice to have:
  • We welcome applicants who: 
    • Have a passion and interest in public service.
    • Are committed to serving diverse communities.
    • Hold themselves accountable and take responsibility for their outcomes.
  • Ability to:
    • Work both independently and collaboratively as an effective team member.
    • Respond to the challenges of high-volume work and changing priorities.
    • De-escalate conflict situations and resolve problems.
    • Think critically and apply sound reasoning and judgment.
    • Explain complex policy and procedures.
We encourage applicants to reflect on transferable skills when considering their qualifications.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives.  We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve.  The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. We provide an engaging work environment with structured training, support, and opportunities for professional growth and development throughout your career. Hennepin County has a generous benefit package. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at .
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data. 

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check. 

If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department