Customer Service Specialist Iii

King County
Full Time 40-per week $28 - $35 Per hour WA 500 5th Ave, Seattle, WA 98104, United States Apply before 5/21/2024 11:59
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Overview

This recruitment will establish an employment list (valid up to one year) to fill future Customer Service Specialist Ill vacancies as they become available.
This position is responsible for providing routine assistance to jail operations in the areas of cashiering, responding to telephone calls, handling, and maintaining jail residents' personal property, commissary, and public receptionist responsibilities at the facilities visitation window. Job duties and responsibilities require considerable physical activity, which may include moderate to strenuous lifting. Employees may supervise jail resident workers in performing assigned work and must interact with jail residents, corrections staff, and the general public on a regular basis.
 
The Department of Adult and Juvenile Detention (DAJD) is a department of over 900 employees consisting of five divisions: Seattle and Kent Detention Facilities, Juvenile Detention, Community Corrections and Administration, and includes positions represented by eleven bargaining units, in para-military hierarchal structure, (chain-of command) environment.
 
The Department of Adult and Juvenile Detention (DAJD) is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies. DAJD contributes to the public safety of the citizens of King County and Washington State by operating safe, secure, and humane detention facilities and community corrections programs, in an innovative and cost-effective manner.

Job Duties

  • Receive, store, and issue a variety of materials, supplies, clothing, and linens; inventory jail resident personal property; package and label property.
  • Maintain security of records and personal property associated with these processes.
  •  Provide program-specific information such as rules, regulations, and policies to customers via in-person or telephone, including greeting visitors, screening calls, and directing and responding to public and internal requests.
  •  Accurately receive, inventory, store, and release jail residents' personal property, cash/checks, jewelry, and other valuables.
  • Accurately receive and process bail monies and official paperwork for inmates.
  • Receive, respond, and distribute jail resident service requests.
  • Process jail residents' money releases to the public in a timely and accurate manner.
  • Maintain accurate records of inmate accounts, including cash and property.
  • Maintain physical security of property room area and control of the commissary.
  • Enter and retrieve information on a computer terminal, including confidential information. Maintain accountability of the cash drawer balances.
  • Collect, store, and release inmate property and valuables. Dispose of contraband items, as directed.
  • Process inmate commissary orders, distribute and maintain precise records on each jail resident item.
  • Supervise inmate workers.
  • Use of excellent customer service skills, including written and verbal communications, in order to work well with co¬≠ workers and the public.

Experience, Qualifications, Knowledge, Skills

Applicants should have training or work experience that indicates ability to perform the job assignments stated above. This includes two or more years of cashiering, banking, or finance experience and two or more years of customer service/receptionist experience (i.e., answering phones, greeting clients, directing calls and visitors accordingly).
 
 

  • Must be able to occasionally lift and carry up to 50 pounds. Must be able to frequently bend, stoop, kneel and crawl.
  • All applicants must be able to read, write, and speak the English language fluently.
  • Ability to pass examination requirements which may include knowledge of basic arithmetic.
  • Ability to count cash and reconcile cash transactions, handle financial tasks with accuracy and the expectation of zero cash errors.
  • Must possess strong attention to detail to ensure accuracy of recording and tracking data and information.
  • Carries out all responsibilities in a professional, honest, ethical, and dependable manner. Maintains confidentiality of all information.
  • Have strong customer service skills that include patience, attentiveness, and positive speaking demeanor when interacting with a variety of individuals from diverse backgrounds.
  • Clear and professional verbal and written communication skills.
  • Knowledge of record keeping, report preparation, filing methods and records management techniques.
  • Ability to organize and prioritize tasks and assignments as needed. Knowledge of general office procedures, policies and practices, and ability to use computers and other general office equipment.

MOST COMPETITIVE QUALIFICATIONS:
  • Prior experience.
  •  Banking experience, cashier experience, or experience working in a retail financial business environment (i.e., check cashing, payday loan establishments, bail bonds, etc.)

Supplemental Information

WHO MAY APPLY: This position is open to all qualified candidates. Internal consideration may be given to current DAJD and King County employees. Applicants requesting Veteran's Preference must provide a copy of their DD-214, a scanned copy (pdf format) will suffice for this purpose.
 
HOW TO APPLY: 
Completion of the entire King County application and supplemental questionnaire is required. Do not state "see resume" in employment history and/or supplemental questionnaire. Resumes or letter of interest alone will not substitute for full application. Online applications are preferred. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. 

For assistance with the online application process, please contact NEOGOV (Governmentjobs.com) Customer Support toll free at: 1-877-204-4442. To apply, go to:
 
WORK LOCATION: 
Employees may be assigned to either of two work locations: The Seattle Division, King County Correctional Facility in downtown Seattle, or, the Kent Division, Maleng Regional Justice Center in Kent. Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.
 
WORK ENVIRONMENT: 
Candidates must be willing and able to work in all areas of the facilities including work in confined spaces of a secured adult detention facility. Incumbent will have direct contact with jail residents and the public on a daily basis and may be exposed to a variety of potentially volatile and dangerous situations, including exposure to bio hazardous material.
 
WORK SCHEDULE: 
This is a 40-hour work week, overtime eligible position. Incumbent must be able to work varied shifts which include days, swing, graveyard, holidays, weekends, and mandatory overtime. Facilities are operational 24 hours per day, seven days per week.Facility/assignments (both locations and shifts) are based on staffing needs of the department and subject to collective bargaining unit bid processes.
 
UNION MEMBERSHIP: 
This position is represented by Public Safety Employees Union - Non Commissioned - Department of Adult and Juvenile Detention.
 
TESTING INFORMATION: 
This position will require technical tests and interview.
 
DEPARTMENT CONTACT: 
Questions regarding this announcement or position may be directed to Jaclyn Smith, DAJD Sr. HR Analyst, at 206-263-3379 or

Necessary Special Requirements: 
The person selected for this position will be required to complete a thorough background investigation process, including fingerprinting, criminal history check, and reference checks. A valid Washington State Driver's License or alternate ability to travel around the county by time of hire.
 
Certification Requirements: CJIS certification is required from date of hire, training is provided on the job. Incumbents must be recertified on a set schedule.
 
Selection Process: Your application must provide clear and detailed information on your relevant education, training, work experience and history. Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the selection process. Applicants meeting the minimum qualifications will be further screened using additional screening processes, skills assessment tests and/or interviews.

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Guided by our, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer;

 we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

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No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

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