Child Support Officer Level I/ii Revised

County of Sacramento
Full Time, Permanent $55,707 - $72,077 Per year CA Sacramento County Child Support, 3701 Power Inn Rd, Sacramento, CA 95826, United States Apply before 6/7/2024 5:00


Come join one of

This is a limited continuous filing exam. The next filing cut-offs are at 5:00 pm on:

4/26/2024, 5/10/2024, *6/7/2024 (final)

Level I - $4,642.33- $5,641.08/month
Level II - $4,941.58 - $6,006.50/month

The Child Support Officer Level I/II performs duties involving case establishment, collections, and distribution of child support within the Department of Child Support Services.

Examples of Knowledge and Abilities

Knowledge of

  • Basic interviewing techniques
  • Methods of debt collection
  • Basic resources available to locate individuals
  • Basic procedures, rules, laws and methodologies pertaining to child support operations
  • Investigative techniques and procedures
  • Court procedures
  • Service of legal process
  • English grammar, spelling, punctuation and usage
Ability to
  • Gather, assemble, analyze and evaluate facts and evidence
  • Draw conclusions and make proper recommendations
  • Evaluate situations and people accurately and adopt effective course of action
  • Establish and maintain effective working relationships
  • Prepare clear, concise and comprehensive correspondence and reports
  • Keep accurate notes and records of activities
  • Read and understand legal codes and cases
  • Testify in court in a direct, clear and concise manner
  • Elicit information from hostile and/or uncooperative individuals

Employment Qualifications

Minimum Qualifications 

Either: 1. One year of full-time, paid clerical experience in a county child support office with duties involving case intervention and/or in the customer service unit or in a health and human services program with responsibilities for determining eligibility.

Or: 2. One year of full-time, paid collections work, including skip tracing and interviewing debtors with a company or agency not using a collection agency.

Or: 3. Completion of an Associate's Degree or 60 semester units from an accredited college or university.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.  Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.  

Special Requirements: Some positions in the class of Child Support Officer Level I/II may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:

1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.
2. Locates absent parents, investigates parents' assets and income, and notifies parents of intended legal action.

The Civil Service Commission approved the use of selective certification for special skills 6/22/90.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by on the posted cut-off date. Click to apply.

  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. Click for Frequently Asked Questions (FAQ's) For more information, please review the and submit an Employment Exam Reasonable Accommodation