Child Support Officer Iii

County of Sacramento
Full Time, Permanent $64,644 - $78,592 Per year CA Sacramento County Child Support, 3701 Power Inn Rd, Sacramento, CA 95826, United States Apply before 6/17/2024 5:00


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This is a limited continuous filing exam. The filing cut-offs are at 5:00 pm on: 6/3/24, 6/17/24 (final)
Child Support Officer III is the advanced-journey level class in the Child Support series. Incumbents either act as a leadworker and are responsible for training, assigning, reviewing, and coordinating the work of lower-level staff or performs as their primary responsibility specialized duties including training, Ombudsman, State Hearing Officer, or community liaison activities. Additionally, incumbents are responsible for handling the most complex and sensitive cases. 

Examples of Knowledge and Abilities

Knowledge of

  • Techniques of interviewing and investigation to obtain information for child support cases
  • Methods of automated and archival debt collection
  • Various resources available to locate individuals
  • Procedures, rules, laws, and methodologies pertaining to complete child support operations
  • Techniques of identifying and presenting evidence in court regarding child support cases
  • Preparation and service of legal process and court procedures
  • Principles and practices of employee training
  • English grammar, spelling, punctuation, and usage
  • Practical application of computers and peripheral equipment
  • Court procedures as pertaining to establishment and enforcement of child support orders
Ability to
  • Provide work direction, training, and instruction to and evaluation of staff
  • Coordinate staff workflow and conduct workflow analysis
  • Gather, assemble, analyze and evaluate case facts and evidence, and adopt effective courses of action
  • Conduct child support staff training sessions
  • Obtain personal, financial, and other sensitive information through interviews
  • Effectively represent the department
  • Handle customer complaints
  • Keep accurate notes and records of activities
  • Read and understand legal codes and cases
  • Testify in court in a direct, clear, and concise manner
  • Operate computer equipment and computer databases and programs common to child support enforcement activities
  • Elicit information from hostile and/or uncooperative individuals

Employment Qualifications

Minimum Qualifications

One year of full-time, paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.   Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Selective Certification for Special Skills: Some positions in the class of Child Support Officer III may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:

1. Interviewing custodial parents to gather information needed to establish and enforce child support and medical support.

2. Interviewing and negotiating financial agreements with non-custodial parents to enforce court-ordered support obligations.

3. Locating non-custodial parents, investigating parents’ assets and income, and notifying parents of intended legal action.

Working Conditions: Positions in this class may be required to travel within the State of California to conduct business.

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by on the posted cut-off date. Click  to apply.  

  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. 
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.  Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.  For more information, please review the and submit an Employment Exam Reasonable Accommodation