Customer Service Account Associate

T-Mobile
Full Time NM T-Mobile, 1201 Menaul Blvd NE, Albuquerque, NM 87107, United States
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Overview

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Let’s create happy customers,



At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You’ll start out as an Account Associate in a Team of Experts that works together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you’ll be set up for success in your new job. Next step, you’ll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their problems. This move could happen in as little as five months from your start date!



Better life, better pay.



It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Account Associate you’ll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!



Check out all the benefits a career as an Account Associate has to offer at



https://careers.t-mobile.com/benefits.



We’re offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.

 Responsibilities:

  • Provide effective and timely resolution of various customer inquiries and concerns.
  • Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
  • Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
  • Meet department productivity and quality standards.
  • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in what we value, organizational requirements, and competencies needed for the role.

Qualifications:

  • High School Diploma/GED (Required)
  • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
  • Ability to work efficiently with multiple applications and computer screens simultaneously.


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

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