Case Management Assistant

Hennepin County
40 per week $44,798 - $64,757 Per year MN Hennepin County Human Services, 525 Portland Ave S, Minneapolis, MN 55415, United States


The Emergency Shelter area of Hennepin County's Health and Human Services needs you! We are seeking multiple Case Management Assistants to join the Family Shelter team to support day-to-day operations at a number of overflow and Safe Space locations.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the  page.

Location and hours:

These positions will be performed on-site at various community sites within Hennepin County. Staff are needed to work anywhere from a few shifts a week up to 40 hours per week. Work hours are 4 p.m. – 12:30 a.m. or 12 a.m. – 8:30 a.m., as well as a mix of evening, weekend, and holiday hours.

About these position types:
These are full-time, limited duration (temporary) benefit earning positions that may last up to two years.
These positions are internally classified as a Case Management Assistant.
Click to view the job classification specification.

In these positions, you will: 
  • Support families currently experiencing homelessness who may be facing barriers due to mental health, substance abuse, socio-economic hardships, or language and are currently accessing services within the county homeless response system. 
  • Interact with clients face-to-face; welcoming them at entrance, providing orientation to the space, communicating expectations, answering questions, conducting room checks, monitoring site activity, and delivering meals to families. 
  • Maintain a clean and orderly staff workspace and supply inventory. 
  • Work with peers, security, other site staff, departmental colleagues, and other stakeholders to provide a safe and secure environment.
  • Document all shift activities within the Homeless Management Information System (HMIS).
  • Grow your direct service skills through ongoing training and development opportunities.

Need to have:
  • One of the following:
    • Two years or more of responsible, paid social service experience providing direct client service.
    • A two-year human services certificate.
    • Two years or more of college coursework in the behavioral sciences.
Nice to have:
  • Experience:
    • Working directly with individuals experiencing homelessness.
    • Using HMIS to perform data entry where accuracy is essential.
  • Knowledge of community resources and social services available to clients.
  • Ability to:
    • Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
    • Work both independently and collaboratively as an effective team member.
    • Make sound, independent judgment.
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety, and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as a guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.

This posting may be used to fill current and future vacancies.

These positions may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.

If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department