Counselor Ii

City of Long Beach
Full Time, Permanent $27 - $36 Per hour CA Long Beach Health & Human Services, 1150 E 4th St, Long Beach, CA 90802, United States Apply before 5/23/2024 11:59


The City of Long Beach, Department of Health and Human Services has an opening for one (1) unclassified, at-will full-time

position in the Homeless Services Bureau.

Reporting to Public Health Professional II, this position will conduct intake, assessment, and consultation to people experiencing homelessness regarding various homeless services within the City as part of the Mobile Outreach Station program.  

This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813.


  • Conducts client intake, counseling, and assessment to evaluate client needs; 
  • Provides crisis intervention counseling and de-escalation for clients; 
  • Connects clients to services based on assessed needs; 
  • Develops and assists in the implementation of ongoing client service plans; 
  • Maintains case records and required electronic reporting documentation in the Homeless Management Information System; 
  • Pursues new referral contracts within the community; 
  • Serves as a liaison and advocating for individuals and families experiencing homelessness; 
  • Participates in case conferences and case reviews with colleagues, partnering agencies, and other supportive services; 
  • Facilitates referrals to a variety of agencies; 
  • May lead or supervise other team members to ensure that clients receive wraparound support and services; and
  • Performs other duties as assigned.


  • High School Diploma, GED, or equivalent certification. 
  • Four years of experience providing services in a public health or social service setting.  
    • Academic degrees in Social Work, Public Health, Public Administration, or a closely related field may be substituted for required experience on a year-for-year basis. Copy of degree or transcripts denoting degree conferment required if qualifying with an academic degree.)
  • Valid motor vehicle operator license. 
    • Required to obtain a California motor vehicle operator license within 6 months if out of state. DMV K4 driver license information report printout required during onboarding for California residents.)
  • Bachelor’s Degree in Social Work, Public Health, Public Policy, Public Administration, or a closely related field. 
  • Experience conducting street outreach and supportive service delivery to people experiencing homelessness.
  • Experience working with the Homeless Management Information System (HMIS) 
  • Ability to work evenings, nights, weekends, and holidays.
  • Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)
  • Ability to work independently and as part of a team, be flexible, and manage multiple assignments in a dynamic and fast-paced environment.
  • Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgement, and a proactive, problem-solving focused style.
  • Excellent interpersonal, written, and verbal communication skills. 
  • Ability to de-escalate and resolve conflicts independently and effectively. 
  • Proficiency in the use of computers, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, Outlook, and PowerPoint).