Community Health Worker Promotore Ii

County of Riverside
$41,420 - $55,192 Per year CA Riverside Neighborhood Health Center, 7140 Indiana Ave, Riverside, CA 92504, United States Apply before 6/30/2024 3:59



Riverside University Health System - RUHS is currently recruiting for multiple Community Health Worker/Promotore II positions throughout the County of Riverside. Employees may be asked to conduct fieldwork and/or home/clinic/hospital visitations throughout the County of Riverside. This position will have a 9/80 schedule with every other Friday off.

Candidates with a Community Health Worker Certification are encouraged to apply.

We are recruiting for the following locations:

  • Riverside
  • Palm Springs
Applications to this posting will be valid for up to 90 days

Under general supervision, serves as a vital link between the public and health services within the County of Riverside to promote health among individuals, families, and groups including those who lack access to adequate care, the underserved, and at-risk populations; works as part of a designated interdisciplinary team to ensure high-quality and continuous care is accessible to all program participants; performs other related duties as required.
The Community Health Worker/Promotore II is the journey level class in the Community Health Worker/Promotore series and reports to an appropriate supervisory or manager level position. Incumbents assist in the implementation of a wide array of activities, including Basic Population Health Management (BPHM) -  related interventions, such as wellness and prevention. Incumbents work as essential members of an interdisciplinary team to perform a wide range of duties associated with community-based, high-touch, person-centered services, provided primarily through in-person interactions. Incumbents will engage in delivering health care information and services to clients, which include intake services, referrals, health education and outreach, and provide assistance to clinical and other professional staff, within established guidelines and policies.

This recruitment is for a CalAim ECM team. Positions may require a law enforcement background investigation which requires completion of an extensive questionnaire, meeting with a background investigator, and submitting several references.   

What is Cal AIM?
California Advancing and Innovating Medical CalAIM is a state funding initiative. This initiative aims to help advance and transform Medi-cal to improve services that will provide well-rounded care beyond the doctor's office and hospital to address the individual's physical and mental health needs. CalAIM encompasses services and programs such as Enhance Care Management, Community Support, Justice Involved initiative, and Population Health Management, among many others. These programs primarily focus on improving patients' access to health care and better health outcomes.  
What is ECM?
Enhanced Care Management (ECM) is an essential part of CalAIM. ECM provides care management for the most complex patient populations, such as the homeless population, adults who are high utilizers, children and youth, adults with serious mental illness, individuals with long-term care services, justice-involved populations, birth equity, and intellectual developmental disabilities. This program provides comprehensive care management and coordinates the individual's whole health needs.

This position will require driving and traveling throughout Riverside County and requires own transportation. 

*Applications will be reviewed in the order of when it was received 


• Build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client’s values, attitudes, and beliefs. 
• Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.
• Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.
• Engage with community members to raise awareness about violence prevention strategies.
• Build trusting relationships with individuals and families affected by asthma, offering guidance, emotional support, and practical assistance.
• Connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.
• Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client’s care plan. 
• Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.
• Support clients’ engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health. 
• Participate in all team collaborations and continuous quality improvement initiatives and projects.
• Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.


Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification. 
Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.

Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.
Ability to: Address the client population’s unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports. 


Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, . A pre-employment physical examination and background check may be required.