Correctional Health Quality Care Improvement Manager

County of Santa Barbara
Full Time 24 per week CA 300 N San Antonio Rd, Santa Barbara, CA 93110, United States Apply before 5/21/2024 5:00


NOTE: The County is currently engaged in a management classification and compensation project which is projected to result in changes to this job classification and compensation range at the conclusion of the project.

Pending board approval, effective June 24th, 2024, this position is projected to be a Regulatory Compliance Manager II classification under the new management classification and compensation structure. The salary range for this position is projected to be $58.370 - $74.500 hourly.

If hired into this position on or after June 24th, 2024, this position will be at-will and exempt from Civil Service protections. (when applicable to the classification). 

The Public Health Department (PHD) is accepting applications to fill one full-time Correctional Health Quality Care Improvement Manager vacancy in Santa Barbara or Santa Maria.
Please Note: The selected candidate will be working in County Jails and Juvenile Facilities and will need to travel between different facilities within Santa Barbara County.

  • Vacation: 12 to 25 days per year depending on the length of public employment
  • Holidays: 12 days per year
  • Sick Leave: 12 days per year
  • Retirement: The County offers a Defined Benefit Plan and contributes 0.24% of base salary to a 401(a) Deferred Compensation Plan. The County offers voluntary participation into a 457 Deferred Compensation Plan. 
  • Life Insurance: $20,000 Term Life Insurance
For more information on benefits for this position click .  

In addition, applicants from other public sector employers may qualify for:
  • Retirement reciprocity
  • Time and service credit towards an advanced vacation accrual rate
Note: The County may provide reimbursement for reasonable relocation expenses, and at the discretion of the CEO, can provide cash incentives and/or time off advanced accruals in the interest of attracting the best talent to the organization.
ABOUT THE DEPARTMENT: Public Health Department: Our mission is to improve the health of our communities by preventing disease, promoting wellness and ensuring access to needed health care, and our vision is healthier communities through leadership, partnership and science. With a staff of 500+ and a budget of approximately $83 million, Public Health serves a population of about 420,000 residents in Santa Barbara County.

THE POSITION: The Correctional Health Quality Care Improvement Manager is a senior-level manager in the Civil Service system and reports to the Chief Correctional Healthcare Medical Advisor. All County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead others and model behaviors that exemplify quality customer service; provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results; are accountable for strategy and goal formation consistent with the County’s mission and key business objectives; engage stakeholders; communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources.
The selected candidate is an experienced and highly motivated health professional that will evaluate and monitor the quality of healthcare services within the County Jails and Juvenile Hall. This position provides oversight, guidance and assures adherence to clinical protocols and regulatory standards by the Contractor providing health care services (e.g., medical, dental, mental health, ancillary services etc.) for the inmate population.

 The Ideal Candidate will possess:
  • Experience in clinical and/or managed care planning and oversight preferably in a correctional setting. 
  • Strong leadership abilities.
  • Experience supervising multidisciplinary teams.
  • Strong background in mental health assessment, education and collaboration.
  • Demonstrated ability to develop and maintain sound working relationships with people of diverse backgrounds and personalities. 
  • Experience managing and monitoring regulations. 
  • Experience in utilization review. 
  • Experience and/or education in substance misuse, alcohol and other drug disorders. 
  • Excellent verbal and written communication skills and the ability to interact with all levels of internal and external stakeholders. 
  • Ability to handle multiple projects with competing priorities, with a strong attention to detail.
  • Organizational skills, with the ability to prioritize work and meet deadlines. 

Examples of Duties

  • Establishes and evaluates policies and procedures for quality management and improvement activities as well as utilization review. 
  • Develops and maintains current quality management and improvement plans used by the Contractor, Public Health Department, Department of Behavioral Wellness, Sheriff’s Office and Probation in delivering appropriate and high-quality clinical care in County Jails and Juvenile Facilities.
  • Analyzes existing quality improvement activities and develops the Quality Management/Utilization Management Plan, Annual Quality Improvement Work Plan and Quality Assessment and Performance Improvement Plan. 
  • Monitors compliance with Medi-Cal and other standards and requirements of the California Code of Regulations. 
  • Reviews and analyzes findings of internal program reviews and external audits to identify problem areas.
  • Identifies new components or activities required in the Quality Improvement Plan.
  • Reviews and analyzes data to identify trends and issues across the County Jail Health System and makes recommendations. 
  • Maintains and compiles statistical records and profiles of quality improvement activities. 
  • Serves as a member of the Care Quality Improvement (CQI) committee, Medical Audit Committee (MAC) and Mortality Review Committee, Leadership, or other committees, task forces, or groups, as necessary. 
  • Provides consultation to both County and Contractor on quality management and improvement matters. 
  • Monitors and reviews the work of clinical staff assigned to perform care delivery and quality improvement duties in the County Jail and Juvenile Facilities.
  • Works with the Contractor to develop and implement policies and procedure to ensure compliance with all applicable standards and clinical protocols.
  • Collaborates with Contractor and County departments, specifically Behavioral Wellness, Correctional Staff and external healthcare providers to facilitate coordinated and integrated healthcare services.
  • Participates in interdisciplinary meetings to address complex healthcare cases and coordinate care transitions.
  • Performs regular audits of health records and review of reports as needed to ensure adherence to quality measures and deliverables as required from the Contractor.
  • Oversees system-wide quality improvement monitoring processes including, but not limited to, medical records review, site reviews, peer reviews, medication monitoring, serious incident reporting, and utilization review. 

Employment Standards

Possession of the core competencies listed and the ability to immediately demonstrate these competencies consistent with the position’s level in the leadership series and the specific work assignment; AND
Possession of a valid license as a Registered Nurse (RN) issued by the State of California; AND 

  • Three years of post-licensure experience in utilization review, quality improvement or related experience in a hospital or health care setting, including one (1) year of supervisory experience; OR 
  • A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Additional Requirements: Positions in this class will be required to possess a valid driver's license at the time of application and possess a valid California Class C Driver's License at the time of appointment. This position requires travel throughout the County of Santa Barbara. 
Knowledge of: state regulations applicable to treatment and reimbursement under Medi-Cal; utilization review procedures and techniques; medical and surgical diagnoses, procedures and types of treatment; Medical Social Services in ambulatory care; applicable State of California and local Medi-Cal managed care regulations; statistical and fiscal data collection and interpretation; the principles, practices and skilled techniques of nursing; symptomology and disease processes; general nutrition;  effects of medications and immunizations; legal environment of nursing; health education techniques and practices; interviewing and counseling techniques; community health and medical services; medical recordkeeping and privacy practices; clinic organization and operations; supervisory practices.
Ability to: plan, organize and administer Utilization Management and Quality Improvement programs effectively; supervise others; communicate with others effectively; write clear and concise correspondence using correct grammar, punctuation, and spelling; work with others both within and outside the department; identify medical utilization needs; establish priorities, gather, analyze and report data, ability to lead change; ability to work effectively with clinics, providers and the community; identify and analyze administrative problems and implement operational changes; demonstrate tact, diplomacy, patience and compassion; establish and maintain cooperative working relations; comply with nursing policies, protocols and program regulations; prepare and maintain medical records of appropriate documentation; recognize and respect limits of authority and responsibility; maintain confidentiality of information; make referrals to local and regional providers of social, medical and/or other special services; communicate effectively with people of diverse socio-economic and ethnic backgrounds.

Desirable Qualifications: The ability to read, write, and converse fluently in Spanish in addition to English is desirable. Previous experience in correctional health is desirable.