Communications Dispatch Supervisor

County of Santa Barbara
Full Time 24 per week $86,056 - $103,928 Per year CA 4410 Cathedral Oaks Rd, Santa Barbara, CA 93110, United States
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Overview


NOTICE OF CHANGE:  This recruitment will remain open until filled; applications will be reviewed regularly.


SALARY:  

$86,056.13 - $103,928.14 Annually



Join our team as a Communications Dispatch Supervisor and make a significant impact on emergency response in our community. In this crucial role, you will oversee our team of dispatchers and ensure seamless operations in our new Regional Fire Communications Center (RFCC). This is a unique and exciting opportunity to be a part of building a new regional fire-rescue-EMS communications/dispatch program. This group of supervisors will work with the Dispatch Manager to establish a culture of excellence, inclusion, forward planning, and innovation.

We are accepting applications to fill two (2) full-time Communications Dispatch Supervisor vacancies in Santa Barbara, California for the Santa Barbara County Fire Department  (County Fire Protection District.)

The Regional Fire Communication Center (RFCC) is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department.  

The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department’s contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S Forest Service.

To learn more about this department, please visit:

If you are a regular employee of another public agency operating in a personnel merit system in the State of California and want to laterally transfer to this position with the County of Santa Barbara, then please apply to the lateral transfer recruitment .


Health Benefits and Compensation Summary 
  • Vacation: 96 to 184 hours per year depending on length of public employment.
  • Holidays: 13 days per year. 
  • Sick Leave: 96 hours sick leave per year. Unlimited accumulation, one year of which can be converted to service credit upon retirement.  
  • Health Plan: County contributes toward the premium. HSA offered
  • Shift Differential Pay: $.75 cents to $3.00 per hour for regularly assigned specific night shift hours.
  • In addition, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

For additional information on Health Benefits and Compensation, click on the links below:
  • Health Benefits and Wellness:
  • Retirement Plans
     
Ideal Candidate Possesses:
  • Ability to communicate effectively in potentially high stress intervals
  • A reputation for honesty and trustworthiness
  • Good moral character
  • Credibility
  • Integrity
  • Dependability
  • Good judgment under pressure

Examples of Duties

  1. Supervises the work of Communications Dispatchers in the Dispatch Center; assigns, evaluates, and disciplines staff; ensures staff compliance with Center and user-agency and affiliated-agency policies and procedures.
  2. Maintains agency and industry standards through leadership, accountability, and discipline.
  3. Participates in the design and preparation of training manuals, policy/procedures, and other reference materials necessary to support the work of the applicable Center.
  4. Ensures the operational readiness of equipment related to the 9-1-1 emergency telephone system, user and affiliated agency radio systems, and applicable computer-aided dispatching system.
  5. Makes minor repairs to communications systems or analyzes problems and makes referrals to appropriate sources of service.
  6. Performs duties of Communications Dispatchers in a back-up capacity.
  7. Participates in selection of staff, identifies training needs and coordinates training classes with other dispatch personnel.
  8. Performs other related duties as assigned.

Employment Standards

  1. Three years of dispatching experience in an emergency or public safety dispatch center, including two years of journey-level or lead-worker experience that included a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience); OR,
     
  2. Two years of experience performing duties equivalent to the class of Communications Dispatcher II with Santa Barbara County, including a minimum of 480 hours of experience training entry-level dispatchers (equivalent to 12 weeks of experience)  OR,
     
  3. A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: 
Incumbents must be able to type 35 wpm; work rotatingshifts including nights and weekends; work overtime as required to ensure operational stability of the communications center; may be required to work an administrative staff position schedule; must be able to pass a work-simulated, computer-based performance test, a background investigation (for Sheriff’s Office this includes a polygraph examination and credit check), psychological evaluation and medical exam. Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.

Must successfully complete Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications during the training period and maintain them throughout employment. 

Knowledge of: terminology, codes, and procedures used in public safety dispatching; telecommunications, computer, electronic, microwave, and radio systems used in dispatching; applicable laws regulating radio and telecommunications operations and public safety dispatch; Federal Communications Commission requirements for public safety dispatch centers; the functions of public safety agencies; principles and practices of effective training.

Ability to: plan, organize, assign, prioritize, and delegate the work of self and others; learn and apply sound supervisory principles and practices; set performance standards; review and evaluate the work of others; use sound judgement in reacting quickly, effectively, and calmly in emergency situations; train subordinate staff and develop training plans and materials; understand, interpret, explain, and apply rules, regulations, and applicable laws; work well with other departmental and outside agency personnel; communicate effectively, orally and in writing. communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; operate a computer, mouse and keyboard; and perform the full scope duties of a Communications Dispatcher.


Desirable Qualifications
Experience with automatic aid, mutual aid contracts and agreements, California O.E.S., CalFire Contract County experience, and knowledge of the Interagency Resource Ordering Capability (IROC) ordering system are highly desirable.
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