Countyride Communications Technician I

Baltimore County
35 per week $35,681 - $41,048 Per year MD 6901 N Charles St Suite C, Towson, MD 21204, United States
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Overview

Pay Schedule I, Grade 19, Regular Schedule:  35 hours per week

A vacancy exists in the Department of Public Works and Transportation, Bureau of Transportation, CountyRide Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

This job announcement may close at any time with little or no notice.  Applicants are advised to apply promptly.
 
All interested candidates must apply at this time

List all promotions and changes in job duties due to reclassification as separate work experience on your application.  Applicants must include the dates of the promotions and reclassifications.

Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.

You must attach a copy of your Licenses, Certifications and Education to your application.Unofficial copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Examples of Duties

Job Purpose 
Under general supervision, operates specialized computer system to reserve, coordinate and schedule appointments for elderly, disabled, and rural clients requesting CountyRide services.

Essential Job Duties

  • Operates specialized computer system to register CountyRide clients, receive requests for trips and schedules trips via a GIS based computer program.
  • Enters and retrieves information from computer system.
  • Processes trip requests.
  • Identifies special client situations and refers the client to appropriate staff if necessary.
  • Files and maintains records.
  • Records statistical data.
  • Sends information to clients.
  • Responds to inquiries of a routine nature regarding County, department, and/or program policies and procedures by telephone or by regular mail.
  • Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
  • Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
  • Has experience in customer service.
  • Has experience with high volume call centers.
Examples of Other Duties
Guides, assists and trains co-workers. Performs other related duties as required.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications

Required Qualifications
Possession of a high school diploma or appropriate equivalent;
Plus
Eighteen months of experience, and six months of computer experience utilizing a reservation/scheduling/dispatching computer program.

Knowledge, Skills, and Abilities (Entry Level)

  • Knowledge of office procedures and filing systems. 
  • Knowledge of a reservation/scheduling/dispatching computer program.
  • Knowledge of Baltimore County and Baltimore City geographic areas and landmarks.
  • Skill in the operation of office machines as listed in essential duties.
  • Ability to communicate effectively. 
  • Ability to follow both written and oral directions.
  • Ability to respond appropriately to inquiries from the public. 
  • Ability to maintain files. 
  • Ability to follow County and department rules and regulations.
  • Ability to establish and maintain effective working relationships.
Knowledge, Skills, and Abilities (Full Performance)
  • Knowledge of federal, state, county, department and CountyRide rules and regulations. 
  • Knowledge of Baltimore County and Baltimore City traffic patterns and traffic laws.
  • Skill in the operation of reservation/scheduling/dispatching and/or other related computer software.
  • Ability to complete tasks in accordance with established guidelines. 
  • Ability to work independently.
Character Requirements
All applicants must be of good moral character and emotionally stable, as determined by a background investigation and drug test. Persons appointed to this position are subject to periodic drug testing.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Employees must satisfactorily complete a County sponsored CPR and First Aid training and maintain certification throughout employment. Persons appointed to this position will work various shifts and may be required to work overtime as needed.

Physical and Environmental Conditions
This position is essentially sedentary.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

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